SIM Card- Phone No Service

[walker57]

I purchased a SIM card and I wanted to transfer my existing phone number. I received the text and followed with a yes. I asked to transfer my number on the 21, it is now the 23 and my phone number is still linked to my old SIM card and provider. When I put the Lucky SIM card it, it just says no service. I have tried resetting the phone but that does nothing. When I try to login into my account, it asks for my number and then gives me an error. I have contacted Lucky through email. I also get emails with my username but when I try to sign in using it, it says error. Really disappointed. 

[LuckyMobileAntgio]

Hey there @walker57, 

Welcome to the Community and thanks for your post. 

We would like to have a look at your port-in request and help where we can.

We sent you a private message with the details that we need. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message