Removing Auto Top Up and Cancelling Account

amona
Contributor

Hello, 

I have recently switched my services away from Lucky Mobile, including my phone number. I want to remove the auto-billing since I will no longer be using the service, but it shows an error when I enter My Account. It says I no longer have mobile services linked to my account, but I don't want to be charged if I am no longer using the service. How can I remove my billing information if I can't access the page?

I was also wondering how I can get a summary of my data from my time as a customer.

1 ACCEPTED SOLUTION

Accepted Solutions

MK4753
Regular Contributor II

Hey amona,

If you have switched your services, the account automatically gets cancelled. You wont be charged automatically on your next billing date.

 

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MK4753
Regular Contributor II

Hey amona,

If you have switched your services, the account automatically gets cancelled. You wont be charged automatically on your next billing date.