Phone unknown on my account

[TheCrazyDane]

Hello lucky community Any ideas as to why it says unknown beside phone type ? when it should say iPhone 13!!! Please help! It’s been like that for months 

[LuckyMobileKris · Accepted solution]

Hi there @TheCrazyDane.

Welcome to the Community.

It sounds like the IMEI of your phone wasn't added to your account when you first activated. We'll be reaching out in a private message to assist further.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

[Freebee]

I have the same question. Can someone help me.

[LuckyMobileKris]

Hi there, @Freebee. Welcome to the Lucky Mobile Community, and thanks for your post.

It sounds like the IMEI of your phone wasn't added to your account when you first activated. We'll be reaching out in a private message to assist further.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

[Andrew61]

I'm having the same issue as well 

[LuckyMobileKris]

Hi there, @Andrew61. Welcome to the Lucky Mobile Community, and thanks for your post.

It sounds like the IMEI of your phone wasn't added to your account when you first activated. We'll be reaching out in a private message to assist further.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

[greeneyedtiger]

I am having the same issue too.

[LuckyMobileAntgio]

Hi there @greeneyedtiger ,

Welcome to the Lucky Mobile Community, and thanks for your post.

It sounds like the IMEI of your phone wasn't added to your account when you first activated. We'll be reaching out in a private message to assist further.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

[PapaPizza125]

I am having the same issue too.

[LuckyMobileAntgio]

Hi there @PapaPizza125 ,

Welcome to the Lucky Mobile community, and thanks for your post.

It sounds like the IMEI of your phone wasn't added to your account. We'll be reaching out in a private message to assist further.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

[MarcoMo]

Same issue here phone unknown 

[LuckyMobileKris]

Hi there @MarcoMo. Welcome to the Lucky Mobile Community, and thanks for your post.

It sounds like the IMEI of your phone wasn't added to your account when you first activated. We'll be reaching out in a private message to assist further.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

[KA2000]

Hi, I'm having the same issue. My account says phone unknown. Please help me with this.

[LuckyMobileKris]

Hi there @KA2000. Welcome to the Lucky Mobile Community, and thanks for your post.

It sounds like the IMEI of your phone wasn't added to your account when you first activated. We'll be reaching out in a private message to assist further.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

[lola1]

Mine says unknown too