Lucky messages are put in scam using Bitdefender

Willy
Contributor

‎08-22-2023 07:01 PM - last edited on ‎08-25-2023 09:18 AM by

Why is Bitdefender treating messages from Lucky mobile as spam

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3 REPLIES 3

LuckyMobileAntgio
Moderator

‎08-24-2023 04:33 PM

Hey there @Willy , 

Welcome to the Community and thanks for your post. 

We're unsure of what you mean and in order for the Community to best assist, some clarification will be needed. 

Looking forward to hearing back from you.

 

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Willy
Contributor
In response to LuckyMobileAntgio

‎08-24-2023 06:27 PM

When I get a message for my account my anti virus puts it in as scam 

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LuckyMobileAntgio
Moderator
In response to Willy

‎08-25-2023 08:45 AM

Thanks for the clarification, however a few extra details will be needed; 

  • What type of messages are you referring too, Emails or SMSs?
  • Are you referring to Bitdefender for mobiles or Bitdefender for laptops/desktops?
  • Can you share a screenshot of the said message to ensure it is a legitimate message from Lucky Mobile (please make sure to hide any personal information from the screenshot).

Looking forward to hearing back from you.