Dollarama $20 deal - bar code not redeemable

[DrStoxxman]

I received a nifty bar code and have tried to redeem at two different Dollarama stores, the latest today at Metrotown, Burnaby. I was stuffed both times. The bar code is NOT acceptable as payment for the $20 gift card in Dollarama stores. To make matters very annoying, the customer service people at Dollarama are telling me they have nothing to do with Lucky Mobile at all. 

I believe it is Dollarama's computer system at fault, as the bar code payment option is apparently unavailable after the cards are scanned. (On the handheld scanner exclusively, OMG) In any event if folks are having similar issues they aren't alone, and this dopey issue needs to be fixed before we are a POed army. 

[LuckyMobileAntgio]

Hey there @cleve1985 ,

Welcome to the community and thanks for your post.

We will be happy to have a closer look into it for you and have sent you a private message with the details that we need to get started.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

[VonSin]

My $20 Dollarama gift card is not working 😞

[LuckyMobileKris]

Good morning, @VonSin. Thanks for reaching out, and welcome to the Lucky Mobile Community.

Could you clarify as to how exactly your Dollarama gift card isn't working?

• Have you not received the link via SMS to redeem the gift card?
• Is the SMS link not working?
• Are you unable to redeem your gift card via the link?
• When trying to use the gift card in-store, is the gift card turning up zero balance?

If it's any of these issues or something else entirely, please let us know. Best wishes.

[VonSin]

I am not able to redeem at the cashier.  It says that it is invalid or has zero balance or something.

[LuckyMobileKris]

Thank you for clarifying, @VonSin.

Could you confirm that you've made sure that the cashier is selecting 'Select Card' instead of 'Gift Card' when completing the transaction on their end?

Thanks again.

[VonSin]

Yes.  I made sure she clicked on the card option instead of the gift card option

[LuckyMobileKris]

Thank you for confirming, @VonSin.

We'll be reaching out in a private message to collect further details that we need to get started. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Looking forward to hearing back from you.

[Zouhir]

I have been to four different stores asking them to do as you said and yet it doesn't not work. I get the error CVC is wrong I don't know is the pin I received not working or what's wrong but this is outrageous 

[LuckyMobileAntgio]

Hey there @Zouhir ,

Welcome to the community and thanks for your post.

We will be happy to have a closer look into it for you and have sent you a private message with the details that we need to get started.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Looking forward to hearing back from you.

[river]

it has not been resolved. they still don't work

[river]

hahaha as if dollarama said that. those $20 gift cards would of had to been purchased and activated through dollarma. So...so would they not be responsible for the card coming up invalid in their system. Lucky mobile cannot activate the funds on their system the card is unique to dollarama.

[LuckyMobileAntgio]

Hey there @river ,

Welcome to the community and thanks for your post.

We will be happy to have a closer look into it for you and have sent you a private message with the details that we need to get started.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Looking forward to hearing back from you.

[IAmTanner]

Hey! I received the 20$ dollarama gift card 2 weeks ago. Went to 2 locations to use it and it never worked. So I decided to chat with an agent and they said it would take 2-3 days to fix it. I got no response so I contacted them again... this time they said it had been fixed so I went to dollarama a third time, still didn't work. It got really frustrating so I called. This time they said it would take 5 days... I got ghosted again. Anyone with a similar experience? What can I do at this point?

[LuckyMobileKris]

Good morning, @IAmTanner. Welcome to the Lucky Mobile Community, and thanks for reaching out.

We'll be reaching out in a private message to collect further details that we need to get started. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Looking forward to hearing back from you.

[river]

This is still happening now. I'm in Winnipeg, MB. What bothers me is that Lucky mobile was already aware of this issue in 2021 and thus far the issue still stands. My question is what has Lucky mobile been doing over the last 3 years. Obviously not fixing a simple issue it seems. Gives the impression they infact do not care about their customers.

I'm still waiting for a resolution to this it's been well over a week. It seems both dollarama and Lucky keep passing the buck on one another. Quite amusing that no one cares.