Can't use my data after Top-Up

[DBelo]

I just top-up on my account but still can't use my data. What seems to be the problem?

[LuckyMobileAntgio · Accepted solution]

Hey there @DBelo , 

Welcome to the Community and thanks for your post. 

This would be tricky for the Community to answer. However below are a few possibilities:

• You have not yet reached your anniversary date.
• Your APN settingsare saved incorrectly.
• You have used up all of your data.
• Your mobile data is toggled to off in your settings.

We have a great Service Troubleshooting page on our website that may help.

We also invite you to check out your  My Accountto see your account balance and status.

Let the community know if you have more questions.

[Nao]

I topped up and it took money from my account but nothing is working 

[LuckyMobileKris]

Hi there @Nao.

Welcome to the Community.

We wanted to touch base and make sure that your services are running smoothly now.

Looking forward to hearing back.

[Spikeadeth323]

Service was suspended before date agreed upon for topup. Paid for topup, now data did not reset. Is this normal? 

[e-ggod]

I need their help to get my service work. I paid my bills with automatic top-up, but I can't send text messages out, nor can I receive or make a phone call. I don't know where and how to find its service people. 

[GmB]

I’ve set up my eSIM, it’s set as my preferred choice , I’m showing full strength LTE and 3 G but can’t search or use google maps or Waze , can’t open lucky app .

mobile data is enabled and set to the eSIM 

iphone11pro

any idea why it’s not working?

[GmB]

Hi, I thought I had found a solution by doing a network reset then switching from LTE to 3G it worked for a while, then back to no data!

 I finally found a solution by making sure my VPN is on (I’m using nord) with the VPN connected I’ve no problem using data, WhatsApp, Waze and searching work fine, it doesn’t matter were the server is, I found yesterday that I was connected to France rather than Canada

[LuckyMobileAntgio]

Hey there @GmB , 

Welcome to the community and thanks for your post. 

Your recent reply intrigued us and we would like to know more. We've sent you a private message with details that we need to look into your concern.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Thanks.