Can't make or receive calls. Incoming calls go straight to voicemail

[Evans]

I can't make or receive calls why is that and I'm paying but can't receive calls. Anytime someone calls me it say that it goes straight to voicemail I can't even access the voicemail. Whyy?

[Ezzy]

I cannot make or receive a call on my new SIM cards. After activating the first number online and selecting a $15 plan I got a message saying my phone line was active. I tried to make a call or receive a call but was diverted to voice mail. I requested a call back and I spoke to a lady who connected me to your tech team. The tech team lady told me my phone's IMEI was not linked to my SIM. I was then given a phone number to call and to always go that route, unknown to me the phone number was the self-help phone number that was not useful to me in my situation. Its awful to think your representative wanted sent me on a while goose chase just to get rid of me. So, I felt!  Next, I went to a lucky mobile stall at the CrossIron mill store in Balzac Alberta. The stall workers tried and convinced me if only I bought the SIM from the store that it would work and worst-case scenario, they could call tech support on my behalf since they could call tech directly. The new SIM they activated by me paying another $15 did not work, they checked for compatibility and my phone was compatible. I left the stall feeling sad because they did not call tech support as they had said earlier but kept trying to trouble shoot on their own. In total, I have paid $30 trying to reactivate a Lucky mobile SIM and still cannot make or receive calls. This is totally frustrating and poorly represent a brand like yours.

[Combike]

I have intermittent trouble with incoming calls. Sometimes my phone doesn't ring and there is no indication of a missed call. My account is active, cell signal is ok, I can make outgoing calls and receive texts, I'm not set to silent or do not disturb. When this happens, calls go to voicemail. I think if there was a problem with my phone that doesn't show an incoming call, I would at least see an indication of a missed call, but it's as if the call never happened.

[Dleithead]

There are a lot of Lucky Mobile users with this problem. Missing intermittent calls with no indication they called. Goes directly to voicemail.

Might be time to change provider as this problem has gone on for too long. Yes I had contacted support a couple weeks ago.

[Heckman]

I have been dealing with the same issue since the day I changed my services to Lucky.  I am happy to see that I am not the only one with this issue.  I have the person sitting here with me, call my cell number, it rings once, pauses then rings 2 more times and goes to voice mail.  My phone never rings or shows a missed call.  I have a small business and now realize that I have missed alot of calls without my knowledge. I am not a techy person but this is not a good thing.  I have never turned on call forwarding as I would have no clue how to do this.  What was the final fix on this issue? Do I have to call these people and sit on the phone for hours? Or was/is it a quick fix?

[Joe_F]

@Heckman I have an android phone (Samsung S9).  I would suggest you try the following:

1. Open your phone app.  Go to settings.  Click on the Block Numbers.  Make sure that the Block unknown numbers feature is turned OFF.
2. Open your main Settings app.  Go to Connections.  Go to Mobile Networks. Make sure the VoLTE feature is turned OFF.

Seemed to work for me.

[Dleithead]

Called support a 2nd time and they checked a few things, not sure what. Still had the problem.

They suggested if it happens again that maybe my sim card is bad and to get a new one. I popped out my old sim card and reinserted it. That was yesterday and so far it appears to be working. You never know when you miss a call though. I will continue to test.

[Malexlr]

There is no excuse for this service to send many calls directly to voice mail

[Knowr123]

Disturb is off

using iPhone 6

get text

[heelheat]

Cant phone or receive calls text still seems to work though

[Vauxhall]

Hi there! My wife and I have been lucky mobile users for a couple years now and have never had a problem with making or receiving calls. However, a couple of weeks ago we both were unable to make or receive calls. Since then we’ve done all these things: reset phones, got new SIM cards, my wife switched phones…and all with no changes. Our friends have Bell and have no problem calling or receiving calls from our house. Any idea what the problem could be?

[Xhi]

People find it difficult to reach my phone when they call.

[JH]

Incoming calls are going straight to voicemail without my phone ringing. Calls are from people in my contacts and people not on my contact list. This is happening randomly. If the person doesn't leave a message, I have no record on my phone that I ever received a call. Sometimes calls come through from the same number just fine. THIS IS A PROBLEM that many users are reporting. "Block calls from unidentified" is OFF. This is really unacceptable. What is going on?

[mars]

So the other day I paid for my $40 phone plan because it said i was negative which explained why my services abruptly stopped working. However, my services still have yet to work, my card was charged the $42, yet my lucky account balance still claims to be -$40. I was foolish to assume maybe it just didn’t accept my first payment so today I paid again and, still it isn’t working. I’m extremely upset. Down $84 and I still can’t make a phone call or text. What can I do to fix this!?!?!?!

[Mohamed Hassan]

I paid my service money and can’t activate my number

[Aktham]

When somebody call the call transfer to voice call and I receive a miss call