Can't add the Dollarama gift card in the Dollarama app

[BrendaB]

Hey! I recently got my $20 Dollarama gift card from topping up/paying for the Lucky mobile etc, but I can't seem to add gift card in the Dollarama app? I open the link from the text message and it directs me to the Dollarama app to download the app, which I already have.. I can't seem to find any option to add my gift card to my balance to the app.. 

[LuckyMobileAntgio · Accepted solution]

Hey there @BrendaB , 

Welcome to the Community and thanks for your post. 

We have a great support article on LuckyMobile.ca titled Lucky Mobile SIM cards at Dollarama that will help you with ways to redeem your gift card.

Let the Community know if you still need help.

[BrendaB]

I still need help, it didnt help me at all, please read my question again, thank you.

[Llg85]

I didn't receive a gift card with my sim card activation like I was supposed to.

[Llg85]

Hopefully you got it sorted out BrendaB

[BrendaB]

Did you top up twice already? cause thats how you get it.

[BrendaB]

Nope, not yet

[LuckyMobileAntgio · Accepted solution]

We understood your question @BrendaB , 

If you look into the frequently asked questions, you will notice the following question and answer: Q: I received the text message with my Gift Card barcode. How do I redeem it? Click the unique luckymobilecan.ca link in the text you received and show your barcode to the cashier at checkout at any participating Dollarama location

If the Dollarama app is stopping you from receiving the barcode, you can delete the app and re-download it at a later time.

[BrendaB]

I have a barcode, it just doesnt open anywhere in the Dollarama app, I cant add my code in the app itself.

[LuckyMobileAntgio · Accepted solution]

As detailed in our first response; the gift card can only be redeemed at participating Dollarama locations. Click on your unique link within the text message you've received and present the barcode to the cashier at a participating Dollarama location. The cashier will need to choose 'Select Card' instead of 'Gift Card' when completing the transaction.

[Blinkinpark182]

So I received the barcode for the $20 Dollarama gift card. Went to Dollarama, and they wouldn't accept it. Do only some stores take then, or did they just have no idea what they were talking about??

[Flyer]

I was sent a link to get the barcode for my $20 Dollarama gift card, but it's a dead link. It doesn't work!

How can it be? Why is it so difficult to get the Dollarama gift card???

The link looks like:

To redeem your gift card, follow these steps:
1. Click RIZaozezccIiwABZh9R8krO/u2S/rxEhnF17MDgOrNvLpwF/AheU5H92T1Noqu1+ to access your barcode
2. Show your barcode to a cashier at any participating stores

That is not a valid link!

[Chartor]

the same thing happened to me and the link looks similar. I contacted support over and over again and they were unhelpful and one even told me to contact dollarama support about it. What are they going to do about it i dont even have a gift card number or anything?

[LuckyMobileKris]

Hi there @Chartor and @Flyer.

Welcome to the Community.

Just to confirm for everyone here in the thread; When you try using the link received via text message, could you share what happens?

Are you receiving an error code, is nothing loading, etc.

Looking forward to hearing back.

— KB

[winter]

Hey Flyer, I'm stuck with same email from Lucky.. have you figured out how to get barcode?