Hi there, @Shelleyann. Welcome to the Community.
We wanted to check in and see if you were still having issues activating your SIM. If so, could you clarify on a few details for the Community?
- Are you trying to activate a SIM card or an eSIM?
- Are you trying to activate via web browser or in the Lucky Mobile My Account app? If the latter, could you try in a web browser? And vice versa.
- If in a web browser, please also try clearing your cookies & cache, as well that you're using a supported browser.
- If in the My Account app, please try deleting and reinstalling the app.
- Could you clarify as to "nothing"? Are you receiving an error code? Is it sending you back to a previous step?
Looking forward to hearing back from you.
