How to buy a Service Pass

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What is a Service Pass?

Our Service Passes help you manage your spending. Choose a Service Pass to call, text, or use data outside your monthly Plan.

If you try to call, text or use data and your activity is not included in your plan, we will send you a text message with a link explaining your Service Pass options.

You can buy a Service Pass for calling (Canada-wide or to US/internationally when in Canada), texting, and data usage.

Service Passes expire 30 days after adding them to your account.

How do I buy a Service Pass?

Buying a Service Pass is easy. If you consume 100% of your in-plan data or international calling minutes or try to use a service that is not included in your Plan/Add-Ons, we will send you a text message. Just click the Service Pass link in the text message, and you will be presented with options for your specific plan and needs.

After you confirm your selection, we will send you another text message confirming your Service Pass and its expiry date.

We recommend keeping extra funds in your account in case you ever need a Service Pass.

Can I buy more than one Service Pass at a time?

Yes. You can have multiple Service Passes at one time, but only one from each category (calls, international calls, text messages, and data). Once you use up your full Service Pass, you will be able to buy another.

How will I know when I need to buy another Service Pass?

We will send you a text message when you reach 50% of your Service Pass usage, and again when you have used 100%. Once you use up your full Service Pass, you will be able to buy another.