topic Re: Data not working for iOS 15 in Lucky Mobile Community

APN Settings

avilacer — Tue, 02 Aug 2022 20:24:44 GMT

Good evening, can you help me to resolve that I do not have internet, I have calls and messages, only my data does not come out. How can I solve that since I can't add an apn the operator won't let add

Re: APN Settings

LuckyMobileAntonie — Sat, 03 Jun 2023 11:37:47 GMT

Hey there @avilacer,

Welcome to the Community and thanks for your post.

This usually means that your APN settings are incorrect in your phone. check out How do I change my APN settings? to make sure that you have the correct details saved.

Try that out and let the Community know how if it worked.☺

Re: I do not have internet

avilacer — Wed, 05 Jan 2022 03:11:59 GMT

He still does not have the data service and I looked for him, I put him on 3G and I do not need a solution. I also tried putting an "APN" and it won't let me if I won't have to leave your company.

Re: I do not have internet

LuckyMobileAntonie — Sat, 03 Jun 2023 11:39:22 GMT

Thanks for the screenshot @avilacer,

Taking a quick look it appears that your Network name is set to Lucky when it should be Lucky Mobile.

You can find the following Android APN settings steps here

Navigate to your phone’s Settings
Navigate to Connection and Mobile Networks Settings (the wording in your menu may vary)
Select Access Point Names
Select Add a New APN
Enter the following information and leave the remaining fields blank:
1. Name: Lucky Mobile
2. APN: connect
3. MMSC: http://mms.luckymobile.ca/mms/wapenc
4. APN Type: default,dun,supl,mms
Save changes
Select Lucky Mobile to assign the new APN that was just created

Connecting to the Internet

Pepsikid — Sun, 06 Feb 2022 13:25:21 GMT

My plan is up to date no problem messaging but says not connected to the internet no connection

Data

RobG — Mon, 04 Apr 2022 01:40:16 GMT

I switched my phone from a ZTE to a Samsung Galaxy s8 and put my sim card from the old phone to the new one and my data won't work.. what do I do to make my data work peeps

Cellular data network

Fatalistd — Thu, 16 Jun 2022 11:07:54 GMT

I cannot see cellular data network settings - to change APN….

IOS

what to do ?

Data not working for iOS 15

TAOJ — Sun, 26 Jun 2022 16:06:37 GMT

Cannot find APN setting at all… Already reset network and restarted my phone.

Re: Data not working for iOS 15

LuckyMobileAntonie — Mon, 27 Jun 2022 19:15:33 GMT

Hey there @TAOJ,

Welcome to the Community and thanks for your post.

If you scroll all the way to the top of the page, you will see an accepted solution with the hyperlink; How do I change my APN settings? When you click on it, you will be redirected to a very helpful support article describing how to update your APN settings on an iOS phone.

Let the Community know if you have any questions.☺

Re: Data not working for iOS 15

TAOJ — Tue, 28 Jun 2022 15:13:00 GMT

Hello. Thank you for helping. I’ve read that article, but as what shown on my screenshot, there’s no such an option of “cellular data option” or “cellular data network”. I’m using iOS 15.5. Calling and texting works well. Only data is not available. What should I do?

Re: Data not working for iOS 15

LuckyMobileAntonie — Wed, 29 Jun 2022 19:12:08 GMT

You're correct @TAOJ, iOS 15.5 does not have the option to modify APN settings.

One thing you can try is to turn off your Wi-Fi and reset your network settings.

How to reset network settings in iOS 15 on iPhone

Go to the Settings app and tap “General”.
Scroll down to the bottom and tap “Transfer or Reset iPhone”.
Tap on “Reset” at the bottom of the screen.
Select the “Reset Network Settings” option from the list.
Enter your device passcode to proceed.

Try that out and let the Community know if it worked.☺

Re: Data not working for iOS 15

TAOJ — Wed, 29 Jun 2022 19:21:34 GMT

Hello. I reset the network settings but still cannot get access to data.

Re: Data not working for iOS 15

LuckyMobileAntonie — Thu, 30 Jun 2022 15:30:22 GMT

Thanks for completing the troubleshooting @TAOJ.

As per the screenshot, it appears your mobile data was not toggled to ON before you completed the reset of your network settings? If so, try toggling mobile data and roaming data to ON and then reset the network settings.

Try that out and keep us posted.☺

Re: Data not working for iOS 15

TAOJ — Thu, 30 Jun 2022 23:24:25 GMT

Hello. I reset the network setting again with cellular data and roaming data on and wifi off. I also turned my phone off for 10 minutes and turned it on again. The cellular data still doesn’t work.

APN settings

regmcgrath — Fri, 01 Jul 2022 23:06:04 GMT

i can not change my APN (Access point Names) settings everything is grayed out. can someone help ?

Re: Data not working for iOS 15

LuckyMobileAntonie — Mon, 04 Jul 2022 22:29:02 GMT

Hey there @TAOJ,

We will be happy to check it out for you.

Please check your inbox, next to your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Re: Data not working for iOS 15

LuckyMobileAntonie — Tue, 05 Jul 2022 17:38:59 GMT

We'd love to help you with this @TAOJ , and will require a bit more information so we've sent you a private message. Please check your inbox, next to your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Re: APN settings

LuckyMobileAntonie — Tue, 05 Jul 2022 18:47:08 GMT

Hey there @regmcgrath,

Welcome to the Community and thanks for your post.

Let the Community know if you have any questions.☺

APN settings for flip phones

desk — Sun, 31 Jul 2022 19:56:09 GMT

How can I contact Lucky mobile for apn settings for my flip phone.

APN Carrier Code

Jonesy — Mon, 22 Aug 2022 23:21:29 GMT

What is the carrier number for Lucky mobile?