Mobile Data and Calls Not Working After Successful Top-Up

KK — Fri, 06 Nov 2026 04:30:22 GMT

Hello,

Since November 5, my mobile data and outgoing calls have stopped working, even though my phone shows LTE and I still have data remaining. I can receive calls, but I cannot make outgoing calls or use the internet without Wi-Fi.

I noticed that my October $35 automatic top-up appeared in my Lucky Mobile payment history, but the payment was not reflected in my bank account. My balance later became -$29.

I have now successfully topped up another $35, and my account balance is $6. However, my mobile data and outgoing calls are still not working, even several hours after payment.

I have already restarted my phone, checked my cellular settings, and tried airplane mode, but nothing has worked.

I have also experienced errors when trying to access the Lucky Mobile app and website.

Could a Lucky Mobile representative please check whether my account is suspended or restricted and help restore my service?

I have already completed the payment, and I urgently need my mobile service restored.

Thank you for your help!

Re: Mobile Data and Calls Not Working After Successful Top-Up

LuckyMobileAntonie — Fri, 06 Nov 2026 18:50:29 GMT

Hey there @KK ,

Welcome to the community and thanks for your post.

It appears you are experiencing service disruptions with your mobile, including issues with mobile data and outgoing calls. Here's a breakdown of common troubleshooting steps:

Mobile Data and Outgoing Calls Not Working:

Restart your phone: This is a basic but often effective first step.
Check your balance: Ensure you have sufficient funds for your plan and any add-ons. Payments may take up to 30 minutes to be applied after receipt.
Network Settings: Make sure your phone's network settings are set to "Automatic." For iPhones, ensure "Cellular Data Options" are set to "Enable LTE > Voice and Data."
APN Settings: If data issues persist, you may need to update your Access Point Name (APN) settings.
Signal Strength: Ensure your phone shows service "bars." Try moving outside if you are in an enclosed area.
Disable Wi-Fi: If you are trying to use mobile data, ensure your phone is not connected to Wi-Fi.
Reset Network Settings: This can be done in your phone's settings under "Reset."

If all of that has already been verified and tested, please provide the following details:

Is the issue only happening indoors, outdoors or both?
Are you having any difficulties with text messaging as well?
Where are you currently located when the issue occurs?
Is your phone updated to it's latest IOS/OS version?
Are other Lucky Mobile users in your area facing the same issues (that you know of)?
Which network is selected in your network settings?
Have you contacted our technical support team to verify your concern and open a ticket if needed?

We also invite you to check out Troubleshooting on LuckyMobile.ca for more tips and tricks when facing issues with your service.

Looking forward to hearing back from you.

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Mobile Data and Calls Not Working After Successful Top-Up

Re: Mobile Data and Calls Not Working After Successful Top-Up