topic Re: Cant make calls / SOS / Emergency calls only in Lucky Mobile Community

Cant make calls / SOS / Emergency calls only

Mostazamiel — Thu, 08 Oct 2026 17:54:19 GMT

Can't make calls not even to voicemail

Followed all the steps in troubleshooting

Re: Cant make calls / SOS / Emergency calls only

LuckyMobileAntonie — Thu, 08 Oct 2026 17:59:23 GMT

Welcome to the community and thanks for reaching out.

When you're unable to make calls it can be the results of many different things, such as an incompatible phone, network issues in your area, insufficient funds in the account, phone malfunction to name a few.

If you're seeing SOS on your screen, only calls to the emergency services are permitted. SOS is also a good sign that your phone as lost connection to the network and a quick restart (fully power off your phone and back on shortly after) should allow your phone to regain access.

We also invite you to check out Troubleshooting on LuckyMobile.ca for more tips and tricks when facing issues with your service.

Let the Community know if you have more questions.

Re: Cant make calls / SOS / Emergency calls only

Mostazamiel — Mon, 12 Oct 2026 17:13:24 GMT

it does not show SOS and it shows its connected, I followed all the steps in troubleshooting and it still wont let me make calls - please escalate the request to the tech team.

I also cannot access the voicemail - please help

Re: Cant make calls / SOS / Emergency calls only

LuckyMobileAntonie — Mon, 12 Oct 2026 17:15:50 GMT

Thanks for letting us know @Mostazamiel ,

We will be reaching out to gather more information and help has best as we can.

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Looking forward to hearing back from you.