How to update my email address

situation — Sat, 29 Aug 2026 13:59:58 GMT

A LuckyMobile kiosk employee transferred my current phone number to the LuckyMobile, but entered incorrect email address into the system. As a result:

1. My personal data was sent to another person.
2. I did not receive the email containing contract/proof/receipt
3. There is no option in my account to replace this incorrect email (from section: "marketing email and text messages preferences")

How can I get any proof of LuckyMobile service and edit important information in my account?

Re: How to update my email address

LuckyMobileKris — Sat, 29 Aug 2026 14:12:15 GMT

Hi there, @situation. Thanks for reaching out.

Normally to update your email address on file, you would need to do the following:

Once on your profile you will see that My services is selected (as shown on the below image), you would then click on My profile and you will see Account email address and a little lower Username, both has the option to be modified by pressing the change button next to it.

Once logged in into My Account, select My profile
From there, you'll see Account email address as well as Username
Select which you would like to update with the little accompanying change button

With that said, if your information was indeed sent to another individual, we would like to take a closer look. We'll be reaching out in a private message to collect further info. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Lastly, for information regarding receipts and/or proof of payment, we'd recommend taking a look at our thread here on Bill statements and payment history for more info.

Looking forward to hearing back from you. Best wishes.

— Kris

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How to update my email address

Re: How to update my email address