topic Re: Restore service after stolen phone in Lucky Mobile Community

Restore service after stolen phone

TerriBlue68 — Tue, 11 Aug 2026 14:36:10 GMT

Not once was I advised to visit a store to have my service restored after my device was stolen and then returned a month or so later. The original SIM card had been removed so I had already purchased a new SIM card. After number attempts at having my service restored through Chat and then using the Text Now app, I have had every call dropped and not one return call to the number provided. I have given up trying to get my phone service restored and plan on changing to a new provider who actually know how to how to perform simple tasks. Not a happy customer.

Re: Restore service after stolen phone

LuckyMobileAntonie — Tue, 11 Aug 2026 14:39:54 GMT

Hey there @TerriBlue68 ,

Welcome to the community and thanks for your post.

Check out this thread from the Lucky Mobile support section: Lost or Stolen Phoneto learn how to restore your services after a lost or stolen suspension.

Let the community know if you have more questions.

Re: Restore service after stolen phone

TerriBlue68 — Sat, 15 Aug 2026 01:07:57 GMT

Rest assured, I tried all options available to restore my service. Now it's time to top-up my account. I have opted to change providers. Very dissatisfied customer with Lucky Mobile. It's very unfortunate.

Re: Restore service after stolen phone

Dan Fex — Sun, 16 Aug 2026 10:30:18 GMT

The app is absolutes garbage. Not works! It just sends you in loops if it even functions at all. I'm having the same problem with the restore aspect of things. It's totally unacceptable! Get it together Lucky Mobile! I'm starting to think this isn't the provider for me or anybody i get a chance to talk to. So pathetic. So weak. So lame.