No access to my account

Charbe58 — Tue, 04 Aug 2026 11:26:07 GMT

I was able to use my phone for a day. I can’t access my account information online and the mobile app says the session times out. There is no support page

Re: No access to my account

LuckyMobileKris — Tue, 04 Aug 2026 14:15:12 GMT

Hi there, @Charbe58. Thanks for reaching out.

Were you attempting to port over from another provider to Lucky Mobile? When porting, you have to first provide authorization from your original provider before you can fully make use of services with your new provider, in this case Lucky Mobile. If authorization is not given, then the port request is cancelled, and the SIM or eSIM with your new provider (again, in this case Lucky Mobile) will be deactivated.

To learn more about Transferring your phone number to Lucky Mobile click Transferring your phone number to Lucky Mobile.

Let us know if you have further questions. Best wishes.

— Kris

topic No access to my account in Lucky Mobile Community

No access to my account

Re: No access to my account