Usage not visible in My Account

Dorway — Sun, 07 Jun 2026 19:16:46 GMT

When I log into my lucky account I no longer show data amount or text message amount under usage.

Re: Usage not visible in My Account

LuckyMobileKris — Mon, 08 Jun 2026 12:56:49 GMT

Hi there, @Dorway . Thanks for reaching out.

To track your usage, we'd recommend checking out our page on How to check your balance and monitor your usage and following the steps for both online from a web browser, as well as from the Lucky Mobile My Account app.

If these steps do not work, could you please share a screenshot of what you are seeing when attempting to pull up your usage? Please do make sure that when sharing screenshots of your My Account profile that all sensitive account details are censored - full name, phone number, etc.

Looking forward to hearing back from you. Best wishes.

— Kris

topic Usage not visible in My Account in Lucky Mobile Community

Usage not visible in My Account

Re: Usage not visible in My Account