topic Re: When I look at my phone usage why is the time of day is wrong? in Lucky Mobile Community

When I look at my phone usage why is the time of day is wrong?

lola1 — Tue, 15 Jul 2025 07:13:38 GMT

When I check my call logs, I thought something seemed off. . I called my hubby today at 12pm, it showed up in call log as 1:45 AM

Re: When I look at my phone usage why is the time of day is wrong?

LuckyMobilePatricia — Thu, 17 Jul 2025 14:34:59 GMT

Hey there @lola1 ,

Welcome to the community and interesting question.

The community is a peer to peer assistance channel so it is a bit difficult to determine the cause of such a delay between the timestamp of the when the call was made/posted.

However, it's not uncommon to see a timestamp delay depending on the type of usage and the hour format the billing system uses. It is also possible that the system is still recording the interaction and it will reset itself shortly.

We will be happy to help as best as we can and will need a few more details;

Out of curiosity, are you seeing other interactions with such a high delay or it was simply that specific call?
Are you seeing the same delay while checking your My Account via the app and/or web browser or both?
Have you tried to log out of the app and log back in to see if that made a difference?
Was your hubby outside of the country when you called him?

Looking forward to hearing back from you.

@LuckyMobilePatricia

Re: When I look at my phone usage why is the time of day is wrong?

lola1 — Tue, 30 Sep 2025 16:13:51 GMT

Sorry I forgot I asked this, yes it is all calls and no hubby is not out of the country. I use the downloaded app, I tried the log out,log in and that didn't make a difference. The time on my phone is right. I looked at calls I made a couple of days ago and they are like 4am 4:15am it is looking like 12 hours off

Thank you

Re: When I look at my phone usage why is the time of day is wrong?

LuckyMobileAntonie — Thu, 02 Oct 2025 17:01:07 GMT

Thanks for the details @lola1 ,

Please try the following and let us know the outcome;

Clear/delete the apps cache and/or delete the app and download it again.
Try on a web browser to see if the same issue occurs.

Looking forward to hearing back from you.

Re: When I look at my phone usage why is the time of day is wrong?

lola1 — Thu, 09 Oct 2025 23:19:09 GMT

So I checked and it said am when should have been pm. So I logged out went to settings cleared cache ,it wasn't very much but I logged back in and now it shows it in correct am/pm. I don't get it but it worked. Thank you very much