topic Re: Service after activation in Lucky Mobile Community

Service after activation

Murph16 — Tue, 26 Dec 2023 13:17:13 GMT

How long does it take to receive reception after activation? Mine is taking forever

Re: Service after activation

LuckyMobileKris — Mon, 20 Oct 2025 18:42:01 GMT

Hey there @Murph16 ,

Welcome to the Lucky Mobile Community and thanks for reaching out.

When activating a new account, a small processing delay can occur. Are you still having issues or you're up and running?

You can also find useful information on our support article I’m having issues with my service

Keep us posted.☺

Services not working despite top up

Ad — Tue, 06 Aug 2024 17:38:09 GMT

Paid top up charge .still.not working

issue with setting up my eSIM

iluvityee — Wed, 07 Aug 2024 19:43:07 GMT

I need help, i’m trying to setup my eSIM that I got in my email and it’s not working, none of my data or minutes isn’t working, idk what to do, I already bought at $32 phone plan but nothing isn’t working.

Service after activation

JungHeeYeon — Mon, 12 Aug 2024 13:57:25 GMT

I charged my fare $30

but my data was not working

so i charged more fare

but it is still not working

how can i do and can i refund fare?

Re: issue with setting up my eSIM

LuckyMobilePatricia — Wed, 14 Aug 2024 21:21:39 GMT

Good morning @Ad & @iluvityee & @JungHeeYeon

Thank you for reaching out to the Lucky Mobile Community.

We are just checking in to see if your service is working now. If you continue to have any trouble please check out the support article in our Helpful reply

Let the Community know if you need anything else.

- Patricia

Re: Service after activation

MegMac — Tue, 02 Sep 2025 14:17:06 GMT

Why can I not text or call on my phone. There is no service depsite the monthy charge being applied two days ago, and no data usage?

Customer service obviously not helpful.

Re: Service after activation

LuckyMobileAntonie — Wed, 03 Sep 2025 12:18:42 GMT

Good morning @MegMac ,

Thank you for reaching out to the Lucky Mobile Community.

We are just checking in to see if your service is working now. If you continue to have any trouble please check out the support article in our Helpful reply

Let the Community know if you need anything else.

Re: Service after activation

Chrissy — Wed, 03 Sep 2025 18:35:03 GMT

I have kind the same problem. Activated my SimCard and topped up yesterday. Data isn't working and reception is awful. I only have one or two bars and no reception at all when I'm in my house.

Very annoying! 😕

Re: Service after activation

LuckyMobileAntonie — Fri, 05 Sep 2025 13:41:26 GMT

Good morning @Chrissy ,

Thank you for reaching out to the Lucky Mobile Community.

We are just checking in to see if your service is working now. If you continue to have any trouble please check out the support article in our Helpful reply

Let the Community know if you need anything else.

Service after activation

Rose25 — Mon, 20 Oct 2025 18:41:23 GMT

Hi,

I activated my new lucky mobile sim 3 days back. My internet and messages are working well but I'm unable to make or receive calls. When I dial a number the call goes completely silent, doesn't even ring and then disconnects. All the calls I receive are going straight to my inbox and I can't access my inbox.

One thing I noticed was that when I try to make a call immediately after dialing the number, the signal goes completely zero for a few seconds.

Can anyonehelp me please?

Re: Service after activation

LuckyMobileAntonie — Wed, 22 Oct 2025 13:13:10 GMT

Good morning @Rose25 ,

Thank you for reaching out to the Lucky Mobile Community.

We are just checking in to see if your service is working now. If you continue to have any trouble please check out the support article in our Helpful reply

Let the Community know if you need anything else.

Service after activation

UN-LU — Tue, 28 Oct 2025 12:20:37 GMT

I JUST JOINED LUCKY...NEW SIM ...NEW PLAN ..JUST PAID IN FULL AND THEN SOME...I AM IN CANADA..IVE SET ALL THE FUNCTIONS TO WHAT YOUR GUIDES HAVE TOLD ME (network...APN...)...TRIED RESTART... AND YES...I CHECKED THAT MY DEVICE IS COMPATIBLE...I AM NOT IN AN ELEVATOR OR A REMOTE CAVE SOMEWHERE...SO WHATS THE PROBLEM HERE.!?!? IVE NEVER HAD THIS MUCH TROUBLE WITH A CELL PHONE IN MY LIFE

CAN'T CALL...

MANAGED TO SEND 3 TEXTS AND CHECK THE WEATHER ONCE OR TWICE OVER THE LAST 2 DAYS OF TROUBLE SHOOTING THE RIDICULOUSNESS THAT IS LUCKY

30G of data and unlimited call and text ........YOUD THINK I COULD AT THE VERY LEAST MAKE A PHONE CALL

Service after activation

Swimgirl — Thu, 06 Nov 2025 21:06:13 GMT

I am desperate. I have been trying to solve this problem for 4 hours. My mobile was switched from Good2Go to Lucky this morning at around 10:00 am. I put in money into my account and the monthly fee was deducted. However, I cannot use my phone to call out and cannot receive any calls. I have been talking to at least 4 agents, and 2 of the specialists asked me to 1) activate my account ( which was activated ), and 2) that number from another carrier will take 48 hours to work , well that does not make sense, since texting is working fine. I have rebooted the phone numerous times, and the APN is correct. Anyone has any idea what I can do?? So far, I am not getting help from their support team. If I take my phone to an actual Bell/Lucky store, will that help? Strange thing is that I can access my account online, but when I called their support line, they kept on saying my phone number does not exist? Thanks.