topic Re: account suspended, topped up, balance correct, after 2 days account still suspended in Lucky Mobile Community

Top up during suspension

Momlife — Mon, 15 Nov 2021 11:28:11 GMT

So I forgot to top my sons phone. It has now been suspended. I tried to top up online I'm blocked. Tried calling *111 on his phone and it wont got thru. Do I need to go to lucky kiosks or call customers service using my phone (not lucky line) just one to get my sons phone back up.

Re: Top up during suspension

LuckyMobileAntonie — Wed, 16 Aug 2023 19:28:24 GMT

Hey there, @Momlife,

Thanks for your post and welcome to Community.

We have a great Support article titled Service Troubleshooting that may help you get the account up and running.

Check it out and let us know if it helped. ☺

Why were my mobile services taken down? I’ve paid in time every time what’s wrong

trakk_999 — Wed, 24 Nov 2021 17:45:31 GMT

I’ve always paid on time and only had this account for about 6 months. why was it just shut down?

Re: Why were my mobile services taken down? I’ve paid in time every time what’s wrong

LuckyMobileAntonie — Wed, 16 Aug 2023 19:31:50 GMT

Hey there @trakk_999.

Welcome to the Lucky Mobile Community, and thank you for your post.

The Community will need more details in order to help;

Have you verified the status of your online account?
Did you have enough funds to cover your plan this month?
Did you request any changes to be made?

We'd also recommend checking out our Support article on Service Troubleshooting for more info that may be of assistance.

Looking forward to hearing back from you.

Why my account was suspended?

Ranillo — Sat, 01 Jan 2022 21:43:10 GMT

Why my account was suspended? I topped up Dec 9.

turning phone back on

26549621 — Thu, 14 Apr 2022 20:48:44 GMT

I have used all my time for the month and just topped phone up. How long till its activated again.

I have two #'s with Lucky mobile, you never took the payments from my account and now the phones are

draiwet — Mon, 25 Apr 2022 18:17:52 GMT

I have two #'s with Lucky mobile, you never took the payments from my account and now the phones are

Why is it saying my account is suspended?

valleyroadboy — Thu, 05 May 2022 20:07:41 GMT

I joined Lucky paid my monthly bill, question is why is it saying now my account is suspended?

I paid 3 times and my phone is still not actived

melansonp — Fri, 27 May 2022 12:05:12 GMT

I paid 3 times and my phone is still not actived

Re: I paid 3 times and my phone is still not actived

LuckyMobileAntonie — Tue, 31 May 2022 18:55:59 GMT

Hey there @melansonp,

Welcome to the Community.

Wanted to confirm if you were up and running or if you still needed help?

Sim won't activate

Phonecalls — Wed, 01 Jun 2022 19:18:16 GMT

Can't get acc to activate whatsoever rather I pay with top up card or my bank/debit

Re: Sim won't activate

LuckyMobileAntonie — Fri, 03 Jun 2022 19:52:40 GMT

Hey there @Phonecalls,

Welcome to the Community.

Wanted to confirm if you were up and running or if you still needed help?

Activation problem

wonk — Mon, 11 Jul 2022 16:31:39 GMT

This morning I successfully activated the $25 Unlimited Canada Min 500MB plan with payment by VISA. I received a message "Great news! Your account is now active" from you.

But my account shows following message.

"Your current balance is $0.00 and your account has been suspended. Your account has been suspended as you have not paid your Total Monthly Charge (Plan + Add-Ons). Top-Up now with sufficient funds to continue your mobile service.Please note, if you don't Top-Up, your account will be deactivated on October 12, 2022 at 11:59:59 p.m. (ET) and you will no longer have access to any remaining funds."

How can I solve this problem?

My account has been suspended.

IO — Wed, 13 Jul 2022 14:52:17 GMT

My account has been suspended, but the monthly payment charged successfully.

How to talk to Lucky Mobile customer service by phone call?

Ramesh — Thu, 04 Aug 2022 17:39:33 GMT

My call service is suspended. I am trying to talk to customer service, there is no option to talk to someone. It asks for call back, which is not happening after my several request. Do I have any choice or look for other service provider?

Re: How to talk to Lucky Mobile customer service by phone call?

LuckyMobilePatricia — Fri, 05 Aug 2022 19:41:18 GMT

Hi there @Ramesh. Thanks for reaching out to the Lucky Mobile Community.

Were you able to reach a specialist to have your account reactivated?

Keep us posted, we're happy to help if you need anything else.

- Patricia

Recharge suspended

nav — Fri, 07 Oct 2022 20:25:36 GMT

I am having an issue with my service from a wk now. I have top up 7 times till now which is your system error. My service is suspended. The staff is not talking polite. I was on the call with customer service representative for whole day yesterday but still they not able to fix the issue. Today I again got a call and the lady on the phone was not ready to listen at all and on top of it was very rude. I am clueless how to solve this issue. This is mental harassment for me. I am a busy mom and not able to be chat and on phone whole day to sort the issue with no results. Please suggest.

top up after suspension

Marky — Thu, 03 Nov 2022 08:37:12 GMT

i topped up my -40$ balance but still a -40$ balance and i have No service at all..paid with my credit card …

how long should it take for my phone to reactivate after a top up?

yellowknifer — Thu, 17 Nov 2022 14:55:19 GMT

Hi,

I was late with my top up this month, and my service was suspended. I topped up my account an hour ago, but service has not been restored yet. How long should it take?

Re: top up after suspension

BCLover — Fri, 02 Dec 2022 09:57:31 GMT

Same thing happened to me, I was on their chat and the agent told me to top up again, and I did, so basically I was charged twice, they turned my service back on and my balance is $31 now. I feel like I should call my credit card company and ask them to refund me the second charge…