topic Re: Purchased phone online. Need to unlock? in Lucky Mobile Community

Purchased phone online. Need to unlock?

mc — Thu, 17 Mar 2022 13:13:30 GMT

blade l8 zte phone purchased from amazon. not compatible? called customer service with imei number, said they will look into it, more than two weeks ago

Re: Purchased phone online. Need to unlock?

LuckyMobileAntonie — Tue, 18 Apr 2023 13:23:08 GMT

Hey there @mc,

Welcome to the Community and thanks for your post.

Most phones will work as long as it is compatible with our network and already unlocked by your/its previous provider. The availability of some services may differ depending on your phone.

Your phone must be compatible with LTE AWS (1700 MHz) or LTE 700 MHz bands, or UMTS/HSPA compatible on 850/1900 MHz bands. See your phone’s user guide for information about network compatibility.

To find more information, you can visit our website here

Unlock code

Shy — Fri, 18 Feb 2022 17:29:33 GMT

I purchased a used phone and am being asked for a code from you, where can I get this?

Network unlock code

Breeanneohara — Sun, 13 Mar 2022 22:56:59 GMT

I'm trying to switch my plan over to a different phone but when I put my SIM card in and I restarted it's asking for a network unlock code where do I find it

SIM card not recognized

Rhizomatic — Tue, 29 Mar 2022 18:15:01 GMT

I activated my new SIM card and account, yesterday but cannot get service, I.e “No Service” or “No SIM Card - Emergency Calls Only” is displayed on my old phone, a Moto G 2014 2nd Gen. I tried the SIM in my new phone and it is recognized. My old phone works with UMTS/HSPA compatible on 850/1900 MHz bands, so it should work with Lucky Mobile. I’ve tried rebooting, reinserting the SIM card, clearing the cache, turning Airplane mode off/on, etc. but nothing gives Service.

Any suggestions for getting service?

Re: blade l8 zte phone purchased from amazon. not compatible? called customer service with imei n...

Rhizomatic — Wed, 30 Mar 2022 19:11:04 GMT

Thanks, my phone is unlocked and works on the bands you specify. The same phone has worked on Public Mobile, Speakout and PetroCan Mobility, so it should work at Lucky.
Any other suggestions to get it working?

Re: Purchased phone online. Need to unlock?

LuckyMobileAntonie — Wed, 30 Mar 2022 19:26:20 GMT

Thanks for sharing these details @Rhizomatic , as you've confirmed the SIM is active and functional in your new phone, that tells us the SIM is activated. If your Moto G 2014 2nd Gen doesn't recognise the network check your APN settings to ensure they're correct.

Do all bands need to match?

VB — Mon, 17 Apr 2023 20:11:04 GMT

I am purchasing a new phone. Does it need to support all the bands that Lucky lists? Or is supporting 1 enough?

Lucky says you need: Your phone must be compatible with LTE AWS (1700 MHzmegahertz) or LTE 700 MHzmegahertz bands, or UMTS/HSPA compatible on 850/1900 MHz

The phone supports (from manufacture):
- 4G FDD-LTE: Band: B1/ 3/ 5/7/ 8/ 19/ 20/ B40
- 3G WCDMA: 900 / 2100 MHZ
- 2G GSM: 850 / 900 / 1800 / 1900 MHz
Support as listed by another site:
- GSM: 850 900 1800 1900
- HSDPA: 850 900 2100 HSPA+
- LTE: LTE-FDD: 1800, 2100, 2600

Is matching on HSPA 850 enough? Or would it need both 850/1900? I really like the phone. It is rugged, and small 🙂

Thank you.

How do I request my Iphone to be Unlocked

TheColdNugget — Sat, 05 Aug 2023 23:22:52 GMT

I'm trying to Unlock my second hand Iphone SE (First gen) that i ordered. but it won't let me unless if Install another sim from another carrier (Which i don't know since the seller didn't told me), or if i request the unlock for my iphone

Adding a phone that is still under contract with another company

MammaK — Mon, 04 Nov 2024 18:28:35 GMT

Does lucky mobile have options to accept a phone that is still on contract with another company? I cant stand telus and would really love to switch back to lucky, especially if the balance owed is still available to me like I was told it would be

voice call not working on Redmi 9 Global phone

mohsim — Sun, 22 Dec 2024 23:16:16 GMT

I activated lucky mobile sim on Redmi 9 Global phone after checking compatibility through IMEI. Data and messages are working fine but voice calls can not be made/received. Phone is set on LTE. There is no problem if I use Chatter Mobile/Reger sims.I have already gone thru all the steps mentioned in lucky mobile check list and even turned down VoLTE. There no call barring, no airplane mode, resetted data, switched off anf then on the phone, did factory reset, without any positive result.

Purchased phone online. Need to unlock?

Rashid khan — Sun, 22 Jun 2025 19:41:21 GMT

Hello, I am using a HONOR X7a (Model: RKY-LX2) with my Lucky Mobile SIM. The SIM works in other phones, but on this phone, I cannot make or receive calls. Network shows "Lucky", but calls fail. Can you confirm if this phone model is compatible with your network bands (especially LTE Band 4/66)? Thank you.

Purchased phone online. Need to unlock?

dt — Thu, 22 Jan 2026 13:45:19 GMT

I know someone who is with Lucky Mobile at this time. She has an older phone that is not compatible with Lucky Mobile anymore since the shut down of the 3G network.

I am currently assisting her in finding a newer phone. I have previously recommended the Samsung Galaxy A15 5G which is a decent mid-range phone.

However, this phone can only be ordered online. Before we make such a purchase, I want to verify with Lucky Mobile that this phone will in fact work with their network.

Can someone please provide me with a simple yes or no answer to this question. I have tried the online chat, phoning Lucky Mobile as well as their Facebook page. Everybody is giving me the run-around instead of answering the question.

Re: Purchased phone online. Need to unlock?

LuckyMobileAntonie — Fri, 23 Jan 2026 19:00:11 GMT

Hey there @dt ,

Welcome to the community and great question.

We invite you to check out the accepted solution above to see the requirements needed to ensure the phone is compatible with the Lucky Mobile network.

Let the community know if you have more questions.