topic Re: "You no longer have mobile services linked to your profile" in Lucky Mobile Community

"You no longer have mobile services linked to your profile"

geoff — Sun, 08 Oct 2023 07:06:51 GMT

So I got this message: "You no longer have mobile services linked to your profile. If a mobile service is not linked within 6 months, your My Account profile will be deleted."

IF you prepay for one year and want to login to check minutes you delete the profile? then when you try to relink the account you get an error say not available???

I have business lines with bell I am thinking I need to cancel them

Re: "You no longer have mobile services linked to your profile"

LuckyMobileKris — Tue, 10 Oct 2023 12:14:03 GMT

Hi there, @geoff. Thanks for your post.

We wanted to check in to see if you were still unable to view your profile and usage when trying to log into your Lucky Mobile My Account profile.

The issue you describe most often happens when there's maintenance or updates being done in our back-end systems, temporarily disabling the connection between the app and your account. Once this maintenance and/or updates are completed, your profile should be visible again as normal.

Let us know if you were still in need of assistance.

Re: "You no longer have mobile services linked to your profile"

Gold — Sat, 02 Mar 2024 19:21:51 GMT

Hi please I have the same issue can you please help me to reactivate my lucky mobile account

Thanks

Re: "You no longer have mobile services linked to your profile"

Gold — Sat, 02 Mar 2024 19:24:25 GMT

Am having the same issue too

My lucky mobile account have been deactivated and deleted, I just want to say that am still using the number

help whered my account go

User510 — Sun, 21 Apr 2024 05:08:43 GMT

I just logged into my account yesterday to check up on it and now today it says i have no services linked to my account??

it says

You no longer have mobile services linked to your profile. If a mobile service is not linked within 6 months, your My Account profile will be deleted

Re: help whered my account go

User510 — Sun, 21 Apr 2024 16:54:25 GMT

Seems to have fixed itself today my account is back to normal

Re: "You no longer have mobile services linked to your profile"

Xena — Sun, 23 Mar 2025 05:49:24 GMT

I too have the same problem after trying to transfer a number from an inactive account. I now have no phone number or account number, I can’t link an account or do anything with my profile but my sim is activated

"You no longer have mobile services linked to your profile"

alex2 — Sun, 13 Apr 2025 14:41:57 GMT

I’ve been receiving issues about my account recently, so i checked this morning and i saw this. So i got confused, yesterday it was linked. So i tried linking my phone number to my profile and it says that my “Account has already been added” and this is still popping up. I need help.

"You no longer have mobile services linked to your profile"

Dustin — Sun, 13 Apr 2025 16:37:36 GMT

I use my phone number for everything and now I’m completely left in the dark. Would like to know what’s wrong.

Re: "You no longer have mobile services linked to your profile"

Foo — Thu, 15 May 2025 14:39:06 GMT

Same problem. Is it still maintenance or updates?

Re: "You no longer have mobile services linked to your profile"

User365 — Tue, 27 May 2025 12:37:11 GMT

How am I supposed to link my account because supposedly I don't have it anymore. Like how an I to get in