topic Paid bill Wed. night - disconnected the next day! in Lucky Mobile Community

Paid bill Wed. night - disconnected the next day!

Razzzputin — Fri, 25 Mar 2022 02:37:50 GMT

I started with about $25-$35 as my monthly charge for voice and data. The charge has been creeping up, closer to $70/month as I need more data to get through the monthly billing period which is supposed to start on the 24th of the month **AS I RECALL.**

Lucky Mobile seems to be awfully trigger happy.

They had been warning me with text messages that my monthly bill ("$50.00") was coming.

Ok, Wednesday evening at about this time I bought a $50 top up card at a nearly Metro grocery store.

That brought my "account balance" up to about $65. Fine, but Thursday morning I tried to use the phone and... Service Suspended! So I phoned them and a lady says to tell HER the top up number and she would try it. When I read it out (and it's a real doozie) she said "this top up number has already been used. You need to buy another one. I said you're asking me to pay TWICE? Yes."

I insisted on escalating this up to her boss or someone up the ladder. A guy came on and he said he would "refund the money" - eg. it went back into my Lucky Mobile balance... not exactly the same thing. Still better than the first rep who essentially asked me for double the dough. Because...??? I never did get that part figured out.

So I went back into the web page and the money was indeed "back" - but my account was/(is) still suspended for some reason. Apparently they wanted me to fork out another $12 to $15 dollars which was a "required one time payment" of some sort. News to me.

This part is cute because there is no on-line top up for "$12-15" per se. Bidding actually starts at $20.00

"Okay", I'm thinking - nail me. I need my phone to work. So I inputed $20 (which actually comes out to $22.60) and then... nothing! I'm well up there, toeing the line at $75.00 per month 🤔 and... yuppers, the prompt says "You did not put in enough money to activate your account".

Worse, I got a text message advising me to go to "Lucky Mobile Web Page xyz..." for an explanation... except MY PHONE DOES'T WORK and of course by this time they've all come home.

I want to see fresh coffee and muffins at my door first thing in the morning, along with a freshly-squeezed orange juice and a HARD COPY newspaper....

Re: Paid bill Wed. night - disconnected the next day!

LuckyMobileAntonie — Tue, 29 Mar 2022 17:09:34 GMT

Hey there @Razzzputin,

It sounds like you don't have the right plan for your needs.

Did you know that you could change your plan via My Account in order to save, and the accumulated funds on your account can be used to buy Service Passes if needed.

In the future your can log into My Account or the Lucky Mobile My Account App, within either one you can:

Register for Automatic Top-Up.
Top-Up your account.
Monitor your usage.
Add or update credit card information.
Change your plan.
Manage your Add-Ons.
Check your balance.
FAQ's and other useful resources.

Re: Paid bill Wed. night - disconnected the next day!

Razzzputin — Thu, 31 Mar 2022 01:38:22 GMT

**I WAS** monitoring my usage. That's why I went to the store and paid $50.00 for a PIN or top up number on the anointed day. If you read my message again you'll see that one staffer suggested buying a second pin or top up number was the way to go. And I got an unheralded request for a "one time payment" except Lucky Mobile rounds things UP, not down. And I still got a fair amount of downtime before the phone magically began working again.