topic Re: Account Suspended. Payments made. in Lucky Mobile Community

Account Suspended. Payments made.

Meagan — Wed, 06 Dec 2023 13:39:32 GMT

Hi, my account got suspended so I top up my payment. It says in my bank account that the money was received but on the Lucky Mobile app it says that the payment has failed and I cannot receive call, call people or text. Can I atleast get a refund?!!

Re: Account Suspended. Payments made.

LuckyMobileKris — Mon, 08 Apr 2024 14:02:06 GMT

Hi there, @Meagan. Welcome to the Community.

We wanted to check in and see if your services had come online yet. Do keep in mind that payments made directly from a bank account can take up to 2-3 business days to be processed from your bank to us, and thus be applied to your account.

You can also take a look at our support article here on Ways to Top-Up for more info and advice.

We also invite you to check out our Top up during suspension thread.

Let us know if you were still in need of assistance.

Re: Suspended

Tranquillity — Tue, 04 Jul 2023 07:23:54 GMT

i laid for a topup when i signed up charged on my credit card and yet it says that my account is spended, this doesn’t get fixed I’m staying with Public Mobile

Re: Suspended

Anelle2001 — Tue, 05 Dec 2023 21:20:00 GMT

I’m having the Same issue!! It’s been over a week since I tried paying for my plan but it still hasn’t shown up in my Lucky account but it’s been taken out of my bank. How were you able to resolve this??

Re: Account Suspended. Payments made.

nowisek — Sun, 07 Apr 2024 19:17:49 GMT

Hi I've registered, paid by credit card and "account is suspended". Nothing in history of payments, but money are taken from my bank account

Re: Account Suspended. Payments made.

Annoyed AF — Fri, 26 Apr 2024 21:00:44 GMT

OK but shouldn't this HUGE issue be fixed? Can you just make it so that there is no 2-3 days before the payment be processed??? This is literally unheard of!!!

How can I remove my SOS Only on my IPhone 7 Plus

Someone0 — Sat, 27 Apr 2024 23:51:28 GMT

I haven’t been able to make phone calls nor receiving and sending SMS text messages. I have an IPhone 7 Plus, I’ve attempted to restart my phone, Data Roaming, Turning Airplane Mode on & off. I’m not sure what could be the problem.
Could anyone help?

suspended account over "top up" failure.

Dennis Barrett — Tue, 10 Sep 2024 21:08:49 GMT

I paid over 80 dollars to top up my account today, ( the basic account of 15 bucks oer month) but it is still suspended for lack of payment. WHY?

Account Suspended. Payments made.

hk_1 — Tue, 17 Sep 2024 12:15:30 GMT

I am using a pre-paid card. My automatic top-up didn’t go through and my account was temporarily suspended. I have now topped up with the correct amount- the payment has gone through, credits were deducted for my plan, but I am still unable to use data and call minutes.

Payment delay

dilek — Sat, 12 Oct 2024 14:31:18 GMT

i paid for top up, but still shows my current balance $0

account is suspended

jh1 — Sun, 13 Oct 2024 20:17:08 GMT

I paid 35CAD for 50GB of data, but it says my account has been suspended. The payment has been approved, but why has it been suspended?

Account Suspended. Payments made.

cindythebest — Tue, 03 Dec 2024 14:44:06 GMT

I am trying to find out if there was a problem with my new activation or not.

I bought a Lucky Mobile SIM Card, and went through though website to active SIM and create an account. I ported a number over during this process. I did receive a text from my "prevous" cell phone provider which I answered "yes". The process went very smothly and no surprises.

But its been 1.5 hours and I cannot make calls, I cannot receive calls, or use data.

When I log into my online account with a web browser, I see a message

"Your current balance is $0.00 and your account has been suspended"

Am I being too impatient with my new account? Or is there some other problem with my account?

Re: Account Suspended. Payments made.

Oyt — Tue, 03 Dec 2024 14:44:58 GMT

Hi, I have the same problem as you...I activated it on Dec 1st. When activating, they asked to set a first top up of 27$+tx. So, I did and it has been charged on my credit card. But today (Dec 3rd), the balance in my Lucky Mobile account is still 0 and I have the same message as you. Replying here to see if anyone has an answer to this issue...

How long does it take for the top up

Scott t — Sat, 21 Dec 2024 21:14:54 GMT

I topped up yesterday and am cut off today? Why?

New plan - CC charged twice - account suspended due to failed payments

mcl — Sun, 26 Jan 2025 11:16:02 GMT

HI,

I just set up an account for a new plan.

a) in my account details it says:

Your current balance is $0.00 and your account has been suspended. Your account has been suspended because your Auto Top-Up payment has failed.

b) in my CC card I can see two authorized payments with the same amount (monthly plan), same time, no further details.

Is that just a timing issue and I should wait a few hours?

Why is lucky charging two payments?

Regarding Automatic top up and missing a payment

hypermonkey20 — Fri, 14 Feb 2025 22:11:42 GMT

Hi there, I missed a payment on my account and now it says that I'm owing. It was set to automatic top up. My phone has been inactive and shut off and my phone received the message that my sim is not provisioned. I tried to buy a prepaid card to fix the imbalance in my account, but when I try to use the card pin number it does not allow it to go through. I guess the system requires me to use my other method of payment to start working again? If that is the case, will I be able to add the prepaid amount after I have done so.

Also, will my sim start working again if I make a payment to bring my account to a positive balance?

Thank you

Payment Back out suspended my service and wont resume after manual payment

jjaakob — Mon, 24 Feb 2025 15:26:59 GMT

Hi, I topped up my account balance the appropriate amount to get it back to $0 but the negative balance still hasn't changed and my service still isn't working. It's been over 24 hours the payment has been made. My sim card says that it's unregistered at the moment.

An automatic top up payment was made on Feburary 12th, but my bank account went negative which is what I'm getting started this whole mishap, and caused me to lose service. The top up amount was still taken by somebody though. But then I got that back out of the negative, and still no service. I then topped up the required amount again, and even got a confirmation email for it, but my account is still saying it's negative. I didn't get any notification that my account was suspended or anything, so I'm sorta lost on what to do at the moment.

Account Suspended. Payments made.

MrAcadia1971 — Sun, 06 Apr 2025 16:34:58 GMT

I paid my account two days ago and it still says i owe money.

Account Suspended. Payments made.

Soyoon — Tue, 19 Aug 2025 20:33:01 GMT

Hi, my account is suspended.

I already made two Top-Up payments, but my balance is still showing only $4.00.

Could you please check my account and update the payments, or issue a refund if I was double charged?

I can provide the receipts if needed.

Thank you.

Account Suspended. Payments made.

frank cortes — Fri, 22 Aug 2025 19:52:22 GMT

Hi, I have already topped up my account, and my prepaid account service is suspended. what can I do? is there any phone number I can call to receive support?