topic Re: Phone unknown on my account in Lucky Mobile Community

Phone unknown on my account

TheCrazyDane — Fri, 26 Jul 2024 12:28:53 GMT

Hello lucky community Any ideas as to why it says unknown beside phone type ? when it should say iPhone 13!!! Please help! It’s been like that for months

Re: Phone unknown on my account

LuckyMobileKris — Wed, 04 Jan 2023 19:41:54 GMT

Hi there @TheCrazyDane.

Welcome to the Community.

It sounds like the IMEI of your phone wasn't added to your account when you first activated. We'll be reaching out in a private message to assist further.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Re: Phone unknown on my account

Freebee — Sun, 21 Jul 2024 11:20:34 GMT

I have the same question. Can someone help me.

Re: Phone unknown on my account

LuckyMobileKris — Tue, 23 Jul 2024 13:35:03 GMT

Hi there, @Freebee. Welcome to the Lucky Mobile Community, and thanks for your post.

It sounds like the IMEI of your phone wasn't added to your account when you first activated. We'll be reaching out in a private message to assist further.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Re: Phone unknown on my account

Andrew61 — Thu, 25 Jul 2024 23:06:00 GMT

I'm having the same issue as well

Re: Phone unknown on my account

LuckyMobileKris — Sat, 27 Jul 2024 13:27:19 GMT

Hi there, @Andrew61. Welcome to the Lucky Mobile Community, and thanks for your post.

It sounds like the IMEI of your phone wasn't added to your account when you first activated. We'll be reaching out in a private message to assist further.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Re: Phone unknown on my account

greeneyedtiger — Sat, 24 Aug 2024 19:47:35 GMT

I am having the same issue too.

Re: Phone unknown on my account

LuckyMobileAntonie — Tue, 27 Aug 2024 18:02:14 GMT

Hi there @greeneyedtiger ,

Welcome to the Lucky Mobile Community, and thanks for your post.

It sounds like the IMEI of your phone wasn't added to your account when you first activated. We'll be reaching out in a private message to assist further.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Re: Phone unknown on my account

PapaPizza125 — Tue, 12 Nov 2024 12:50:03 GMT

I am having the same issue too.

Re: Phone unknown on my account

LuckyMobileAntonie — Thu, 14 Nov 2024 20:36:28 GMT

Hi there @PapaPizza125 ,

Welcome to the Lucky Mobile community, and thanks for your post.

It sounds like the IMEI of your phone wasn't added to your account. We'll be reaching out in a private message to assist further.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Re: Phone unknown on my account

MarcoMo — Sat, 11 Jan 2025 04:52:53 GMT

Same issue here phone unknown

Re: Phone unknown on my account

LuckyMobileKris — Mon, 13 Jan 2025 14:31:10 GMT

Hi there @MarcoMo. Welcome to the Lucky Mobile Community, and thanks for your post.

It sounds like the IMEI of your phone wasn't added to your account when you first activated. We'll be reaching out in a private message to assist further.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Re: Phone unknown on my account

KA2000 — Fri, 04 Jul 2025 22:12:46 GMT

Hi, I'm having the same issue. My account says phone unknown. Please help me with this.

Re: Phone unknown on my account

LuckyMobileKris — Mon, 07 Jul 2025 12:47:00 GMT

Hi there @KA2000. Welcome to the Lucky Mobile Community, and thanks for your post.

It sounds like the IMEI of your phone wasn't added to your account when you first activated. We'll be reaching out in a private message to assist further.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Re: Phone unknown on my account

lola1 — Wed, 16 Jul 2025 20:05:34 GMT

Mine says unknown too

Re: Phone unknown on my account

LuckyMobileKris — Sat, 19 Jul 2025 13:14:08 GMT

Hi there @lola1. Welcome to the Lucky Mobile Community, and thanks for your post.

It sounds like the IMEI of your phone wasn't added to your account when you first activated. We'll be reaching out in a private message to assist further.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Phone unknown on my account

SIMmer — Mon, 22 Sep 2025 13:04:47 GMT

My phone simply says unknown as it's description. How do I change this to the phones actual name?

Re: Phone unknown on my account

LuckyMobileKris — Mon, 22 Sep 2025 13:06:16 GMT

Hi there @SIMmer. Welcome to the Lucky Mobile Community, and thanks for your post.

It sounds like the IMEI of your phone wasn't added to your account when you first activated. We'll be reaching out in a private message to assist further.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Re: Phone unknown on my account

SIMmer — Tue, 23 Sep 2025 04:52:16 GMT

OK I thought this was just a matter of my being unable to fine the proper location in the settings to make this change. I don't want to give out personal information about myself and and my phone on a community forum. I'll contact Lucky mobile directly then. Thanks.

Re: Phone unknown on my account

Sweet Green — Tue, 03 Feb 2026 01:01:52 GMT

This is how my account is too, is this actually important to have filled out correctly though?