topic Fixed billing date leaves people with disabilities in Canada forced to lose service every month. in Lucky Mobile Community

Fixed billing date leaves people with disabilities in Canada forced to lose service every month.

Opi — Wed, 09 Oct 2024 07:24:00 GMT

As a lucky mobile customer that pays my monthly bill when I get my income Assistance or disability benefits. The date I receive my cheque is not fixed like the billing date is, leaving me without service af the end of every month. For example, my billing date is the 18th. But I do not receive my disability benefits until the 23, leaving with 5 days without service! Why hasn't this been already noticed. It would be as simple as adding the feature of fluctuating billing dates that match that of disability benefits and income assistance, available to any customer that can provide a "proof of benefits"...

Re: Fixed billing date leaves people with disabilities in Canada forced to lose service every month.

LuckyMobileAntonie — Fri, 11 Oct 2024 17:17:33 GMT

Hey there @Opi ,

Welcome to the Community and thanks for your post.

Accessibility at Lucky Mobile means making our services, information, activities and environments accessible for as many people as possible. We provide options to eligible customers who self-identify with a disability which prevents a person from completing daily tasks easily, to ensure the person gets the most out of their mobile service.

To learn more about our accessibility services, check out Accessibility Services on LuckyMobile.ca.

Let the Community know if you have more questions.