topic Re: Unlink a phone number from my profile but not work at all in Lucky Mobile Community

Unlink a phone number from my profile but not work at all

UncleS — Thu, 19 Sep 2024 00:44:49 GMT

I tried to remove a second phone number from my profile and receive email notification telling me it is removed. In fact, the number is still there after a day. Any suggestion?

Re: Unlink a phone number from my profile but not work at all

LuckyMobileAntonie — Fri, 20 Sep 2024 17:39:03 GMT

Hey there @UncleS ,

Welcome to the Community and thanks for your post.

The Community being a peer to peer assistance channel, it would be hard to determine the cause, however you can try the following;

Ensure to remove any form of automatic payment on the phone number prior the removal attempt.
Clear your browsers cookies and cache and try again.
If you tried via the app, give the website a try and/or vice/versa.
Make sure the app is updated to it's latest version.
Try in incognito mode on a web browser.
Try a different web browser.

Give those a try and keep the Community updated with the results.

Re: Unlink a phone number from my profile but not work at all

UncleS — Sat, 21 Sep 2024 17:21:12 GMT

Hi,

Tks for reply. I chatted with the hotline and it turns out something related to the info validation. I need to do the validation in store later to claim, tks!

Unlink a phone number from my profile but not work at all

Monkey — Wed, 26 Nov 2025 13:12:17 GMT

How do i remove another number linked directly to my account?