topic Re: double charge in Lucky Mobile Community

double charge

mistatee — Wed, 10 Nov 2021 01:42:58 GMT

hey there, i just registered a sim card and chose the 25$ plan. i was charged twice. is that normal? does lucky charge 2 months when starting out? thank you

Re: double charge

LuckyMobileAntonie — Fri, 12 Nov 2021 18:17:31 GMT

Hey @mistatee,

That's a great question.

Lucky Mobile does not charge twice when an account is activated.

You can check your balance here.

You can manage your balance here.

You can find frequently asked questions here.

Check that out and let the Community know if you have any questions.

Charged for plan twice

XroSilence — Sat, 07 Oct 2023 12:04:42 GMT

got charged 56$ for a 25$ plan after changing my plan a day before.

im not happy

Re: charged for plan after changing my plan a day before.

LuckyMobileAntonie — Thu, 13 Oct 2022 15:28:26 GMT

Hi @XroSilence,

Welcome to Community,

It sounds like there may be an auto top-up active on your account and that a manual payment was also made at the same time which might explain the double charge. In the instance that it is the case, you can rest assured that the fund will still be on the account and available for any out of plan needs and/or to cover your next renewal.

We have a great article on our website that will help you locate information on your Balance & Top-Up

Check it out and let us know if you have any questions.

Billed twice

Jesterace — Mon, 13 Dec 2021 20:03:53 GMT

So I just activated a lucky mobile SIM card. It activated fine. However after paying for the $35 plan it then told me I have a zero account balance and I had to make 2 payments of $35 to get the service active. This is new to me, my old lucky mobile service definitely didn't do this to me

Double Billing

Micky — Sat, 15 Jan 2022 17:34:08 GMT

Yesterday morning I topped up my account as usual. This morning I noticed a second charge on my bank account. I have contacted the bank and they informed me to call and talk to someone at Lucky. Is there any billing number or method to contact billing? I tried the chat and nothing.

Re: Double Billing

LuckyMobileAntonie — Mon, 17 Jan 2022 21:10:50 GMT

Hey there @Micky, Welcome to the Community and thanks for your post. This could be a result of the way your Top-Up set up has been registered on your My Account profile. We have a few links on the reply above that will help you verify your set-up.

Funds taken twice

Marilynsnow — Sat, 22 Jan 2022 22:23:32 GMT

Upon topping up my mobile thru the text msg. I proceeded to go to the website afterwards to set up for automatic top up so I wouldn't have to do it each month and the funds came out again... so it's paid twice for 1 month... so how do I go about reversing one, or does it go towards next month's?

Re: double charge

EduardoLuna — Thu, 03 Mar 2022 17:43:09 GMT

Hello, yesterday my girlfriend and I paid for your service and she has the same problem and after confirmed with her bank they said that lucky mobile charged twice, how can lucky mobile help her to solve it? We tried by online assistance but he doesn’t refund money, would you mind sharing with me an email of accounting department?

Re: double charge

LuckyMobileAntonie — Mon, 07 Mar 2022 19:51:40 GMT

Hey there @EduardoLuna,

Welcome to the Community and thanks for your post.

In the instance that you were incorrectly charged twice, the system can potentially autocorrect the error. Have you verified recently if one of the payments was returned?

2 account topups purchased (one in error) their system only shows one?

PiercyTheBee — Wed, 04 May 2022 16:22:16 GMT

My account apparently topped up automatically this morning (approx. 9am atlantic time) but I mistakenly purchased an additional topup around the same time. I tried talking with the chat box service agent and he stated twice that their system only shows one topup, while my bank account quite clearly shows two. I really do need the money back from the mistakenly purchased topup but if LuckyMobile's system only shows one, what choices am I left with? The topups were purchased with a Visa debit card so I suppose I could do a chargeback but those take a while to process and I know merchants hate those and I'm worried my account might get canceled if I proceed with one. What can I do now?

Double payment?

hogrider2008 — Sat, 29 Oct 2022 11:53:20 GMT

Why did u take the money twice after first registration?

Re: charged for plan after changing my plan a day before.

Ginger — Fri, 09 Dec 2022 16:27:51 GMT

I changed my plan last week lucky sent me a msg cuz I added over 30 dollars worth of extra data and they tell me with the 7 gb of data I got they were given me another 3gbs for next month and here I am already after just changen it, it didn’t change I changed the plan to a 35 dollar plan and it’s telling me I only paid for the 25 wasn’t supposed to be a 10 dollar add on too it now I’m almost outta data cuz lucky stuck me with the same friggen 25 dollar plan instead of the 35 dollar plan cuz half of them don’t understand English and now I don’t get paid till Tuesday and need my data cuz I don’t have internet where I live and paying for all this data and can’t find a wifi stick nowheres

Double Charge

masa_mori — Fri, 06 Oct 2023 17:40:09 GMT

I changed the mobile plan last month and I used different credit card for the new plan. However, I received the bill which charged me a fee not only the fee for the current plan but also including the previous plan fee even though I changed the plan. I think this was caused by not using the same credit card for the current mobile plan but I'm not sure. Can someone explain how to stop double withdrawal?

Re: Double Charge

MK4753 — Mon, 09 Oct 2023 00:41:31 GMT

Hey masa_mori,

If you have been charged twice, you should see a current balance in your account, so basically you can use that towards next month's payment.

I pay twice so I need my money back

Deepa — Mon, 15 Jan 2024 20:25:25 GMT

I pay my Jan plan 25$ but charge me a twice why so I need my money back.

Re: double charge

Maggie SKY — Wed, 28 Feb 2024 19:27:17 GMT

I have the same issue I paid $25 this morning by credit card and that is reflecting on my card and my phone account. They then took the same amount out again just over an hour later and that amount isn't showing on my account tried contacting their customer chat and said that they couldn't contact my bank. Even when I said I would send a screenshot they can't take any attachments which is ridiculous. I was glad to see this post as it is something on their side. Now I am out the money until hopefully their mistake is fixed but said to contact my bank.

Re: double charge

LuckyMobileAntonie — Fri, 01 Mar 2024 19:07:32 GMT

Hey there @Maggie SKY ,

Welcome to the Community and thanks for your post.

We just wanted to clarify, when a manual payment is processed, from time to time a small delay can occur before it is visible on your account.

A manual payment will not stop the registered Automatic Top-Up process. If a double payment occurs, the overpayment would become a positive balance on your account for future use to add Add-Ons or Passports within an already paid service period in case of need.

Another thing to consider if you have multiple Lucky Mobile phone numbers under the same My Account profile, is to ensure to have selected the correct phone number before making any manual payments.

Let the Community know if you have more questions.

Double charge

doremican — Wed, 27 Mar 2024 12:41:17 GMT

A few days ago, I topped up my account. Today, I switched plans, and it charged me the full price (thereby overpaying).

How do I get credited back for the top-up from a few days ago? Thanks.

Re: Double charge

Unlu — Wed, 29 Jan 2025 16:31:05 GMT

I am a new customer of Lucky Mobile. I have reached out to them twice now in regards to a double billing on my credit card,

I googled the question for Fun and what I found….It’s not cool at all. Looks like they’ve been doing this for a long time, and they act like they don’t know what’s going on. I’m very disappointed,

maybe it’s time to inform The Office of Consumer Affairs (OCA)!!!!!

stop doing that!

and stop acting like you don’t know!!!!!.

its wrong!!!!

you just lost a customer #%!