topic Re: Can i get refund? Or How can i activate my eSIM? in Lucky Mobile Community

Can't make or receive calls. Incoming calls go straight to voicemail

Evans — Thu, 04 Jan 2024 14:34:26 GMT

I can't make or receive calls why is that and I'm paying but can't receive calls. Anytime someone calls me it say that it goes straight to voicemail I can't even access the voicemail. Whyy?

Re: Can't make or receive calls. Incoming calls go straight to voicemail

LuckyMobileAntonie — Thu, 08 Feb 2024 16:41:02 GMT

Hi @Evans,

Welcome to Community,

We have a great Service Troubleshooting page on our website.

Check that out and let the Community know if you have any questions.

Re: Cant't maake or receive calls.

jxck55 — Fri, 05 May 2023 18:04:16 GMT

Hi,

cannot receive or make calls nor send texts just says no service sos only.

I bought this sim card as I plan on using it as a work number. I tried all the steps that were done in the FAQ like restarting my phone, resetting my network settings, and putting in my sim. Unfortunately, none of these work and I really don't think that it's my location that is affecting the connection. My other sim card works just fine and I have all bars.

Can not receive incoming calls

TPV — Sat, 02 Dec 2023 21:44:55 GMT

Good day, I can not received any incoming calls . Callers informed when call me, it is auto diverted to voice mailbox of other number. I can message and received replied message with no problem.

I can call to other numbers but can not receive any incoming call to my Luckymobile number .

This is the first day register Luckymobile.

Please advise.

Thanks.

Re: Can not receive incoming calls

LuckyMobileKris — Tue, 05 Dec 2023 12:11:03 GMT

Hi there, @TPV. Welcome to the Lucky Mobile Community, and thanks for your post.

We wanted to check in and see if you're still having issues placing calls. At times when first activating, there can be a short processing delay before your services come fully online.

For troubleshooting tips, we'd recommend checking out our support article I’m having issues with my service

Looking forward to hearing back from you.

Incoming calls not working

Vickel — Tue, 05 Dec 2023 23:41:13 GMT

Hi all,

Recently experiencing issues with incoming calls working on 2 lines with lucky mobile

I have tested and here are my observations.

1. Caller hears the rings as normal 3 times then goes to voicemail, Receiving phone never rings or show missed call.

2. Caller hears 1 ring, silence for second ring, then hears the 3 ring, goes to voicemail. Receiving phone never rings or shows missed call after.

3. Text/mms messages still work.

4. Outgoing calls work.

5. Incoming calls work right after making a call out.

Both lines use sim in iPhone 13 and 15 pro max

Lines have been active for over 1 year

Any ideas?

Re: Can not receive incoming calls

TPV — Thu, 07 Dec 2023 01:24:18 GMT

Hi Kris,
Problem happened again , after one day Tech team call me and resolved this. Today ( Dec 6th) it was happened again. Incoming calls will come to other number voicemail.

Messages works fine.

Can you please help forward to Tech team for resolved, thank so much ! If my problem ( incoming or receiving calls ) still existed, there are no way to continue as Luckymobile client, then I need to choose other Service provider .

Thanks all

Re: Can not receive incoming calls

LuckyMobileAntonie — Fri, 08 Dec 2023 19:39:46 GMT

Hey there @TPV ,

Can you please share whit the Community what you mean by "Incoming calls will come to other number voicemail.".

Here are some extra details that will also be helpful;

Was call forwarding activated recently on your phone?
In your voicemail settings, is the Lucky Mobile Voicemail access number correct (6473832365)?
When making phone calls or sending text messages, is your phone number showing correctly on their screens?

Check out the provided link on the above response as well for helpful tips.

looking forward to hearing back from you.

Re: Can not receive incoming calls

Joe_F — Sat, 09 Dec 2023 04:12:42 GMT

I am having the same issue. Some incoming calls ring to my phone as expected. Most calls go straight to voicemail without any notification or rings on my phone. I am a brand new Lucky Mobile subscriber (3 weeks now). All other features work well (data, text, etc). I do not have DND turned on. A quick Google search on this issue with Android phones suggests turning off VoLTE which I'd prefer not doing.

Re: Can not receive incoming calls

LuckyMobileKris — Mon, 11 Dec 2023 12:23:01 GMT

Hi there, @Joe_F. Welcome to the Lucky Mobile Community, and thanks for your post.

We wanted to check in and see if you were still having issues with your incoming calls. If so, could you review the questions that had been asked by @LuckyMobileAntonie and provide further details at your earliest convenience?

Otherwise, while we understand that you don't want to permanently turn off VoLTE, it may be worth considering just turning it off for a day or two just to test and confirm if it is indeed what's impacting your calls as your research has suggested.

Looking forward to hearing back from you.

Re: Can not receive incoming calls

TPV — Tue, 12 Dec 2023 03:40:40 GMT

voice message is disabled , call forwarding is not active. Yesterday Luckymobile resolved it and I am continue to monitor it. Hope its ok now

Re: Can not receive incoming calls

Joe_F — Tue, 12 Dec 2023 04:58:02 GMT

Was call forwarding activated recently on your phone? No.
In your voicemail settings, is the Lucky Mobile Voicemail access number correct (6473832365)? Yes
When making phone calls or sending text messages, is your phone number showing correctly on their screens? Yes

I should add that calls from people on my phone contacts list do ring through normally. All calls from people not on my contacts list go straight to VM. I can confirm that in the phone/call settings the Block unknown/hidden numbers feature is not active.

Re: Can not receive incoming calls

LuckyMobileKris — Tue, 12 Dec 2023 12:43:01 GMT

Hi there, @TPV.

It's good to hear that your issue had been resolved. 🙂

Could you share with the Community if any action had been taken on your part to treat it? Did you manage to connect with Tech Support to open a ticket? Had you completed troubleshooting that helped resolve it?

Looking forward to hearing back from you.

Re: Can not receive incoming calls

TPV — Mon, 18 Dec 2023 12:48:31 GMT

Thank you for your feedback. I called and chat with Mr Alteo, he connected me to Tech team for resolve. I do not know they configured something on system but now my number is working properly / can received incoming calls properly.

have a great evening!

Re: Can not receive incoming calls

LuckyMobileKris — Wed, 13 Dec 2023 12:29:53 GMT

We're glad to hear that, thank you for sharing. 🙂

@Joe_F, have you tried getting in touch with Tech Support like @TPV has? It sounds like they may be able to correct the issue for you ASAP.

Let us know how it goes for you.

Re: Can not receive incoming calls

Ezzy — Sat, 16 Dec 2023 15:12:29 GMT

I cannot make or receive a call on my new SIM cards. After activating the first number online and selecting a $15 plan I got a message saying my phone line was active. I tried to make a call or receive a call but was diverted to voice mail. I requested a call back and I spoke to a lady who connected me to your tech team. The tech team lady told me my phone's IMEI was not linked to my SIM. I was then given a phone number to call and to always go that route, unknown to me the phone number was the self-help phone number that was not useful to me in my situation. Its awful to think your representative wanted sent me on a while goose chase just to get rid of me. So, I felt! Next, I went to a lucky mobile stall at the CrossIron mill store in Balzac Alberta. The stall workers tried and convinced me if only I bought the SIM from the store that it would work and worst-case scenario, they could call tech support on my behalf since they could call tech directly. The new SIM they activated by me paying another $15 did not work, they checked for compatibility and my phone was compatible. I left the stall feeling sad because they did not call tech support as they had said earlier but kept trying to trouble shoot on their own. In total, I have paid $30 trying to reactivate a Lucky mobile SIM and still cannot make or receive calls. This is totally frustrating and poorly represent a brand like yours.

Missing calls

Combike — Sat, 16 Dec 2023 18:56:18 GMT

I have intermittent trouble with incoming calls. Sometimes my phone doesn't ring and there is no indication of a missed call. My account is active, cell signal is ok, I can make outgoing calls and receive texts, I'm not set to silent or do not disturb. When this happens, calls go to voicemail. I think if there was a problem with my phone that doesn't show an incoming call, I would at least see an indication of a missed call, but it's as if the call never happened.

Re: Missing calls

Dleithead — Sun, 17 Dec 2023 18:50:04 GMT

There are a lot of Lucky Mobile users with this problem. Missing intermittent calls with no indication they called. Goes directly to voicemail.

Might be time to change provider as this problem has gone on for too long. Yes I had contacted support a couple weeks ago.

Re: Can not receive incoming calls

Heckman — Fri, 22 Dec 2023 18:59:37 GMT

I have been dealing with the same issue since the day I changed my services to Lucky. I am happy to see that I am not the only one with this issue. I have the person sitting here with me, call my cell number, it rings once, pauses then rings 2 more times and goes to voice mail. My phone never rings or shows a missed call. I have a small business and now realize that I have missed alot of calls without my knowledge. I am not a techy person but this is not a good thing. I have never turned on call forwarding as I would have no clue how to do this. What was the final fix on this issue? Do I have to call these people and sit on the phone for hours? Or was/is it a quick fix?

Re: Can not receive incoming calls

Joe_F — Fri, 22 Dec 2023 19:08:21 GMT

@Heckman I have an android phone (Samsung S9). I would suggest you try the following:

Open your phone app. Go to settings. Click on the Block Numbers. Make sure that the Block unknown numbers feature is turned OFF.
Open your main Settings app. Go to Connections. Go to Mobile Networks. Make sure the VoLTE feature is turned OFF.

Seemed to work for me.