topic Re: Getting 3G speeds after upgrading to a 4G plan in Lucky Mobile Community

Getting 3G speeds after upgrading to a 4G plan

Shivram — Thu, 17 Nov 2022 04:18:22 GMT

Initially was on lucky $50 -3G plan and recently moved to $55 4G plan. After new plan took effect, Im still seeing 3G speeds. I have rebooted the phone, reset the APN and still none of them seem to work. Went outdoors to a very a good coverage and tested it and see speeds being capped at 3 Mbps from the speed test results clearly. Does anyone know how to get 4G speeds, which lucky promises - upto 50X, because, all I'm seeing is exactly the same 3G speeds

Re: Getting 3G speeds after upgrading to a 4G plan

LuckyMobileKris — Sat, 19 Nov 2022 12:17:23 GMT

Hi there @Shivram.

Welcome to the Community, and we're sorry to hear about the issues with your speeds.

We'll be reaching out in a private message to collect more information. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Download speeds

marc55 — Mon, 05 Dec 2022 13:55:12 GMT

switched from 3g to 4 g getting same download speeds as 3g ? why is that

Re: Download speeds

LuckyMobileAntonie — Mon, 05 Dec 2022 19:27:21 GMT

Hey there @marc55,

Welcome to the Community and thanks for your post.

When upgrading to one of our 4G plan, a small delay may occur before you notice a change (shouldn't pass 24 to 48 hours).

You can give the below a look/try to make sure your phone is setup properly;

Once the plan is changed and paid, fully power off your phone and turn it back on again (restart).
Check in your network settings to ensure your network selection is set to 4G/LTE or on Auto.
Refresh/reset your network settings.

Once checked and/or updated, let the Community know how it went.

Re: Getting 3G speeds after upgrading to a 4G plan

Shivram — Mon, 05 Dec 2022 23:31:38 GMT

It seems like the problem is only in vancouver metro area. I observed that when i went to montreal the problem simply disappeared. Unfortunately, this is not acceptable for me and hence i decided to move to a different carrier altogether who can provide more reliable speeds where i live.

Re: Download speeds

marc55 — Thu, 08 Dec 2022 22:30:38 GMT

hi there still getting slow speeds tried what you suggested getting 3mbs the reason i switched is to get higher download speeds can you look in to it

thanks

Re: Download speeds

LuckyMobileAntonie — Fri, 09 Dec 2022 19:12:40 GMT

Thanks for the update @marc55,

Can you share where you're currently located?

Looking forward to hearing back from you.

False Advertising?

KennethN — Sat, 10 Dec 2022 01:55:05 GMT

I recently upgraded to one of Lucky Mobile's new 4g plans. The marketing literature suggested that 4g is up to 50 times faster than 3g. I got the chance to try this out when not on my home wifi network and was extremely disappointed to discover that I was getting no better speeds than my previous 3g account. I couldn't even open most web pages due to the images they have on the page. I couldn't get the damned speed test to run to get a diagnostic! On searching the forums I discovered that Lucky Mobile is throttling the 4g plans to 3g speeds. Isn't this false advertising, given the suggestion of '50 times the speed'? If not it's certainly damned shady business practice. I'll be looking for a replacement plan with another service provider.

Re: Download speeds

marc55 — Sat, 10 Dec 2022 14:47:59 GMT

Val-Caron Ontario

Re: False Advertising?

LuckyMobileKris — Mon, 12 Dec 2022 19:13:08 GMT

Hi there @KennethN.

Welcome to the Community.

Could you share your location with us?

Looking forward to hearing back from you.

Re: False Advertising?

KennethN — Mon, 12 Dec 2022 19:44:13 GMT

Hi Kris. I’m in Mission, BC. Thanks, Kenneth.

Re: Getting 3G speeds after upgrading to a 4G plan

LuckyMobileAntonie — Tue, 13 Dec 2022 19:34:50 GMT

Thanks everyone for the details.

We've sent an inquiry on the matter and we appreciate your patience while this is being looked into.

Re: Getting 3G speeds after upgrading to a 4G plan

luminousnwired — Wed, 04 Jan 2023 03:55:37 GMT

I'm having the same issue. My plan was just switched to a 4G plan yesterday, but still getting 3G speeds when on mobile data (wifi turned off). I've restarted my phone multiple times.

I'm in Guelph, ON.

Re: Getting 3G speeds after upgrading to a 4G plan

LuckyMobileKris — Wed, 04 Jan 2023 15:15:09 GMT

Hi there @luminousnwired.

Welcome to the Community, and thank you for sharing your location with us.

We've added you onto the previous inquiry mentioned by @LuckyMobileAntonie.

Let us know if you see any changes in the meantime.

Re: Getting 3G speeds after upgrading to a 4G plan

luminousnwired — Tue, 10 Jan 2023 03:25:16 GMT

Hi @LuckyMobileKris, there have been no changes in the last few days. Do you have any updates on this issue?

Re: Getting 3G speeds after upgrading to a 4G plan

GCG — Thu, 26 Jan 2023 20:30:05 GMT

Is anyone getting the increased speed? I upgraded and am still capped at 3Mbps. (over a week ago) Restarts and network resets have not changed anything.

Re: Getting 3G speeds after upgrading to a 4G plan

LuckyMobileNick — Sat, 28 Jan 2023 18:54:33 GMT

Hey there @GCG,

Welcome to the Community.

Can you share with us where you're located so that we can further review your concern.

Looking forward to hearing back from you.

Where are 4g?

Mar1 — Sun, 10 Sep 2023 15:09:22 GMT

I just bought my 30$/ month plan with1G. At staples they said once I put my debit card number on my account and checked the automatic top up, I will get 4G. I did but no 4G yet! What should I do? Thanks

Re: Where are 4g?

LuckyMobileKris — Tue, 12 Sep 2023 12:04:27 GMT

Good morning, @Mar1. Welcome to the Lucky Mobile Community.

Could you please clarify as to what you mean by 4G? Are you meaning 4G speeds, or 4GB of additional data?

At this time, there are no plans with a 4G speed bonus for signing up with auto top-up.

If it's additional data, your usage in your Lucky Mobile My Account profile will show what's already included in your plan first - in this case, 1GB. Once you go through that 1GB, it will roll over to showing the additional data.

Looking forward to hearing back from you.

Re: Getting 3G speeds after upgrading to a 4G plan

newLMuserInScarborough — Wed, 01 May 2024 15:16:07 GMT

Hi - moved from another carrier to Lucky on a 4g plan. Up and running but seeing only 3G indicator and 3mbps speeds. I am in Scarborough, Ontario. Can I get instructions on how to get the 4g performance defined in my plan? Thank you