topic data in Lucky Mobile Community

My plan Data Use is not showing

RDC — Wed, 01 Nov 2023 21:24:16 GMT

When I check my Data usage , it is only showing my bonus data usage , not my 2.5 G data that is included in my plan . It has only not shown it this monthly term . Anyone have the same problem?

Re: My plan Data Use is not showing

LuckyMobileAntonie — Fri, 03 Nov 2023 18:32:24 GMT

Hey there @RDC ,

Welcome to the community and thanks for your post.

This is perfectly normal. When looking at your My Account Usage, you will see your data bundles separately. If you have data in your plan and a bonus data reward, once one bundle is all used up the other will show.

Let the Community know if you have more questions.

Re: My plan Data Use is not showing

RDC — Fri, 03 Nov 2023 19:34:21 GMT

I will see what happens , right now it is just showing my 3 add on data , not the data from my plan . Thanks

Re: My plan Data Use is not showing

RDC — Sun, 05 Nov 2023 17:28:51 GMT

So today , I found out from customer support that my 2.5 GB data usage chart will not show up until all of my bonus data charts are used up , then my 2.5 data from my plan will kick in .

Top up data not showing up

Kjws — Sat, 25 Nov 2023 02:21:12 GMT

I just brought the 1 Gb + 2 Gb top up bonus plan today but the top up bonus data isn't showing up in the app. When I activated my sim card I enabled the top up bonus and it also shows that I did in the app. However when I go into my data usage it only shows that I have 1gb available.

Re: Top up data not showing up

MK4753 — Mon, 27 Nov 2023 01:57:33 GMT

Hey Kjws,

Online activations take some time to register and show the Auto Top-Up bonus. Give it a week and if it still doesnt show, just cancel the Auto Top-Up from the app and after restarting the app, sign up again. You will see the bonus after few days. That's how I did mine.

Re: Top up data not showing up

gysw — Fri, 01 Dec 2023 21:08:20 GMT

Can someone from Lucky Mobile actually confirm this? Both my husband and I are on Lucky with auto top-up but neither of us see the data bonus in the data usage tab in the app. How long would it take before the bonus data appears?

Re: Top up data not showing up

LuckyMobileKris — Sat, 02 Dec 2023 13:39:41 GMT

Hi there, @gysw. Welcome to the Lucky Mobile Community, and thank you for your post.

As said by @LuckyMobileAntonie earlier in this thread, the additional data from your auto top-up will not appear under your data usage tab until you've gone through what is already included in your plan.

If you happen to go through what's included in your plan (1GB, 2GB, 4GB, etc.) and you're still unable to see the auto top-up bonus data, please let us know and we'll be happy to investigate further.

Re: Top up data not showing up

RDC — Sun, 03 Dec 2023 13:48:35 GMT

I can confirm this:

My Usage never did show up in the chart , but I was using my bonus data , so I had the bonus data , It just never showed in my chart . It finally fixed itself when the following billing term for the next month started . All my new charts showed up in the usage . I am guessing it doesn’t show the first month when you added the bonus data .

Re: Top up data not showing up

gysw — Mon, 04 Dec 2023 05:29:15 GMT

Thanks. I ran out of data this weekend according to the text message. The usage tab in the Mobile App still didn't show bonus data. I just had a live chat session with Lucky and they added it but it shows up as 2GB bonus of 3G data. Not sure if I have to contact them again to get this corrected or if it will self-rectify in the next billing cycle.

Re: Top up data not showing up

RDC — Mon, 04 Dec 2023 22:24:44 GMT

Yes , that is exactly what I had going on . It never showed my usage chart and I got a warning that I used up my data , but I got a Lucky Rep that verified that I still had data and was using it . It fixed itself after the next billing cycle .

Automatic top-up 512MB bonus doesn't show in "my usage" page

Loops — Tue, 05 Dec 2023 01:41:44 GMT

I've been pleased to see the 6 and 12 months data rewards in "my usage" page but the 512MB automatic top-up bonus disappeared even if it's on the "overview" page.

Do I benefit from

512MB from my plan + 250MB (6mo reward) + 750 MB (12mo reward) + 512MB (Auto top-up) = 2.024GB

512MB from my plan + 250 + 750 = 1.512GB

Do you have an explanation?

data

iphone — Wed, 06 Dec 2023 16:35:53 GMT

i got a message saying my monthly plan doesn’t include data. i paid my bill and it says it was revived. what changed? how do i get data? i’ve been with lucky for a long while now

Re: My plan Data Use is not showing

Jizm — Mon, 08 Apr 2024 01:37:23 GMT

Hello. I have used up all my bonus data a week ago and my 75gb plan kicked in. I could view how much data I was using on my plan for two weeks. Now it’s gone and I can only see the bonus data usage which was used up already. Where can I view how much data I have left . As I know I have lots left . Thank you

Re: My plan Data Use is not showing

erwin — Tue, 09 Apr 2024 02:37:33 GMT

Same here, only the bonuses are showing. Main data usage doesnt.

Re: My plan Data Use is not showing

LuckyMobileAntonie — Tue, 09 Apr 2024 20:03:48 GMT

Hey there @Jizm and @erwin ,

Welcome to the Community and thanks for your posts.

We appreciate the heads up and have opened an inquiry for it to be verified. You can periodically log out of your My Account profile and make sure that your app and/or browser are updated to their latest versions before logging back in.

Let the Community know if you have more questions.

Re: data

Gary63 — Fri, 12 Apr 2024 16:48:13 GMT

So it's now Apr 12 2024 over four months since this thread was created and it seems the data tracking on the app and the desktop site still does not work. I did a chat regarding another issue and mentioned this problem and they said to uninstall the app [I force stopped, cleared all storage, and then uninstalled], redownload it and funny thing...when I go into the app, it says there's an update but nothing happens when I click update. Anyways, the app still does not track data. My app also says "NO DATA YOU DON'T HAVE ANY DATA ON YOUR ACCOUNT AT THIS TIME...". I do have data because I checked it with the Chat agent just minutes before. When is this going to be fixed? I see many other threads on the Community Forum so it's obvious this is still not fixed.

Should I copy and paste this in each thread????

Re: My plan Data Use is not showing

Newt — Fri, 12 Apr 2024 17:30:43 GMT

This is the 1st time that this has happened to me as well but support has told me that I still have my normal data as well. Maybe it's an update glitch.

Re: My plan Data Use is not showing

LuckyMobileKris — Mon, 15 Apr 2024 11:23:49 GMT

Hi there, @Gary63 and @Newt. Welcome to the Lucky Mobile Community, and thanks for letting us know.

As suggested by @LuckyMobileAntonie, we'd recommend periodically log out of your My Account profile and make sure that your app and/or browser are updated to their latest versions before logging back in.

Let us know if you have any further questions, or see any changes to how your data is being shown.

Re: My plan Data Use is not showing

Cass2828 — Mon, 29 Apr 2024 18:19:17 GMT

I have the same issue . Its been almost two months for me and I still can only see the 250MB and never see the 68GB so I never know how much data I even have ...