topic Re: Dollarama $20 deal - bar code not redeemable in Lucky Mobile Community

Dollarama $20 deal - bar code not redeemable

DrStoxxman — Wed, 17 Nov 2021 00:25:59 GMT

I received a nifty bar code and have tried to redeem at two different Dollarama stores, the latest today at Metrotown, Burnaby. I was stuffed both times. The bar code is NOT acceptable as payment for the $20 gift card in Dollarama stores. To make matters very annoying, the customer service people at Dollarama are telling me they have nothing to do with Lucky Mobile at all.

I believe it is Dollarama's computer system at fault, as the bar code payment option is apparently unavailable after the cards are scanned. (On the handheld scanner exclusively, OMG) In any event if folks are having similar issues they aren't alone, and this dopey issue needs to be fixed before we are a POed army.

Re: Dollarama $20 deal - bar code not redeemable

LuckyMobileAlexander — Thu, 18 Nov 2021 19:25:19 GMT

Hi @DrStoxxman ,

Thanks for your post, and more importantly; thank you for letting us know you’re having troubles redeeming your gift card via the bar code.

If at this time you are still are unable redeem in any form at your local Dollarama, we would be happy to investigate further.

Re: Dollarama $20 deal - bar code not redeemable

DrStoxxman — Thu, 18 Nov 2021 19:52:56 GMT

Thank You for the kind attention. I have found Lucky Mobile very responsive, Dollarama not so much. For example I couldn't even activate the Lucky Mobile chip at first because Dollarama doesn't sell the 'top up cards'. I was going to give up when I found the cards at Walmart. I suggested Dollarama sell the cards too, they are worthless until activated at a POS, but that suggestion hasn't helped, apparently. What do I 'do' now? Try for a third time at Dollarama? That is frustrating and sometimes time consuming with lineups.

Re: Dollarama $20 deal - bar code not redeemable

LuckyMobileAlexander — Fri, 19 Nov 2021 15:50:04 GMT

Hi @DrStoxxman ,

We have sent you a Private Message. Please check your Inbox, next to your Profile avatar. Unsure of where to find your Inbox, see this link.

Thanks!

Dollarama $20 deal - bar code not redeemable

DaniSmiles — Fri, 26 Nov 2021 12:02:41 GMT

I’ve been to a few locations since receiving my 20$ Gift card back on sept 27. None of the employees/managers are aware of what it is, or how to use it. Is it just not valid in Quebec? Not sure who To contact anymore… can someone help me?!

Re: Dollarama $20 deal - bar code not redeemable

DaniSmiles — Fri, 26 Nov 2021 12:03:47 GMT

I am having the same issue.

Re: Dollarama $20 deal

dirk — Tue, 14 Dec 2021 22:19:59 GMT

I have a different issue with the Dollarama gift card. I actually received the virtual gift card, the problem is that it's being declined at Dollarama. When the bar code is scanned, the system says Card Not Active. Can you help me with this concern?

Robbed on Dollarama $20 promotion

DrStoxxman — Mon, 17 Jan 2022 22:34:45 GMT

I will be looking for a new provider after getting 100% ripped off on the Dollarama $20 sign-up promotion.

The barcode send by Lucky is not recognized at Dollarama and never was. Complain to Dollarama and they say its ALL Lucky's doing, complain to Lucky (multiple times) and you will be ignored. Pass on this ridiculous 'lost leader' marketing. I detest being lied to and this reminds me of my experience with Bell Canada in bloody spades.

I won't be back.

Re: Dollarama $20 deal - bar code not redeemable

SubBrite — Sun, 31 Jul 2022 19:13:47 GMT

I am having the same problem. The bar code does not scan, nor can I open the gift card in the Dollarama app.

Re: Dollarama $20 deal - bar code not redeemable

LuckyMobilePatricia — Wed, 24 Aug 2022 15:18:00 GMT

Hi there @SubBrite. Thanks for your post, and welcome to the Lucky Mobile community.

The cashier at Dollarama will need to choose 'Select Card' instead of 'Gift Card' when completing the transaction.

Let the Community know how everything goes.

- Patricia

Gift card

Wman — Fri, 17 Mar 2023 21:44:04 GMT

I just went to the dollarama with the barcode I got via text for the 20$ and the cashier said I have no balance??

Re: Gift card

LuckyMobileKris — Mon, 20 Mar 2023 14:40:46 GMT

Hi there @Wman, and welcome to the Community.

We wanted to check in and see if you had the chance to try using your Dollarama gift card again. If not, the next time you visit try the advice given by @LuckyMobilePatricia above. 🙂

Additionally, it's recommended you give the gift card at least 24 hours after redeeming to let it fully activate.

Looking forward to hearing back from you.

Re: Gift card

Wman — Mon, 20 Mar 2023 16:31:09 GMT

It's been 4 days. I even tried again this morning. It just says available balance is zero. The cashier said that they have never seen it do that before. They have seen plenty of gift cards. Please help me

Re: Gift card

LuckyMobileKris — Tue, 21 Mar 2023 19:45:33 GMT

Thanks for the update, @Wman. We'll be reaching out in a private message to gather more info.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Re: Gift card

ap123 — Tue, 14 Oct 2025 19:43:22 GMT

Received my Dollarama gift card/code but it didn't have funds . Cashier scanned bar code as an e card

and gift card . The card number on the receipt does match my bar code.

Re: Dollarama gift card

LuckyMobileAntonie — Tue, 25 Apr 2023 20:08:42 GMT

Hey there @ap123 ,

Welcome to the Community and thanks for letting us know.

We'll be reaching out in a private message to gather more info.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Re: Gift card

Ninbaron — Sat, 03 Jun 2023 11:47:06 GMT

I bought the phone sim at Dollarama since the packaging advertises that when you activate it you will receive a Dollarama gift card. Twice I have called customer service and they put me to talk to different people and in the end they send me a card with a $0 credit.

Re: Gift card

LuckyMobileKris — Sat, 03 Jun 2023 11:50:05 GMT

Hi there, @Ninbaron. Welcome to the Community.

We'll be reaching out in a private message to gather more info. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Dollarama gift card no funds

Jeff123 — Mon, 05 Jun 2023 14:49:00 GMT

I have received a text with the info and barcode for the 20 dollar gift card but when I went to the check out it said my card had no funds. Is there a way to fix it?

Re: Dollarama gift card no funds

LuckyMobileAntonie — Wed, 07 Jun 2023 18:52:25 GMT

Hi there, @Jeff123 . Welcome to the Community.

We'll be reaching out in a private message to gather more info. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message