topic Re: How do i get reimbursed for a double payment? in Lucky Mobile Community

Can I get a refund?

sensei_mike — Sat, 05 Aug 2023 12:39:21 GMT

Hi Guys,

Less than 24 hours ago, I topped up my phone number but it turns out I didn't need the top up after all. I haven't used any amount of the topup. Who can I speak to about getting a refund?

Thanks!

Re: Topped up my phone number but don't need it

LuckyMobileAntonie — Fri, 26 Nov 2021 20:37:30 GMT

Hey @sensei_mike,

Thanks for your post.

Unfortunately, Prepaid funds are non-refundable.

Re: Topped up my phone number but don't need it

sensei_mike — Sat, 27 Nov 2021 15:07:32 GMT

Awww bummer....

Deactivation

KJolly — Fri, 19 Aug 2022 12:58:06 GMT

I am disgusted to find out that after using Lucky Mobile for quite awhile and having a credit in my account

That when I had to stop using Lucky that this Mobile company has the right to keep my credit and the billing date is 7 days away.. Before next charge..

You have no right to keep my money.

Never top up past what your original intent to pay is ..

Not Happy with this company

Re: Deactivation

LuckyDRock — Thu, 19 Mar 2026 17:01:46 GMT

Hi there @KJolly Thanks for your post.

You are correct. As detailed in the Terms of Service point 10, 30 and 31 - Funds added to your account are non-refundable.

Re: Topped up my phone number but don't need it

Origami — Sun, 21 Aug 2022 15:54:04 GMT

To use the extra $ 25 wait until last month of service and cancel top up before the last month and the extra $25 will cover that last payment. Just like renting .. first and last month is payed.

Re: Topped up my phone number but don't need it

Origami — Sun, 21 Aug 2022 16:05:26 GMT

Please tell customers and your team members/boss that by cancelling their automatic top up before their last month, that extra money will be used if it is enough for the monthly payment. There is a post Nov or Dec 2021 where someone is doing just that because they had payment delays.

Re: Deactivation

Origami — Sun, 21 Aug 2022 16:46:35 GMT

Another way to get nonrefundable money back is to put 1or more months in topup cards and then cancel the auto topup and then reinstate it. Can you temporarily suspend auto topup without filling out info again? Please pass this on to your team members and customers. Thank you

Re: Topped up my phone number but don't need it

Origami — Sun, 11 Jun 2023 03:13:11 GMT

Just use it as a last month payment like renting an apartment or you maybe you can temporary suspend your auto topup without deleting your account info.

Re: Can I get a refund?

JB-baby46 — Fri, 13 Jun 2025 13:16:55 GMT

I put-a-($25.00)- pre pay on A-fewdays ago I want to be refunding to my card or have someone look in to it I got the emails to provide

Re: Can I get a refund?

j0hnd0e — Fri, 13 Jun 2025 13:17:33 GMT

Hi @JB-baby46 and welcome to the community!

Unfortunately there is absolutely no way for you to get a refund according to LuckyMobile policy.

I hope that my answer will not hurt you too much and I suggest that next time you may think twice about spending your limited financial ressource...

Regards.

John Doe

How do i get reimbursed for a double payment?

Carfel — Tue, 19 Dec 2023 00:47:48 GMT

I accidently topped up my account twice what do I do to get one payment back..

Re: How do i get reimbursed for a double payment?

MK4753 — Wed, 20 Dec 2023 03:05:04 GMT

Hey Carfel,

Unfortunately, any funds added to Lucky Mobile are non-refundable as it is a prepaid service. However, those extra funds will stay in you current balance on "My Account" and will be used for you next month's payment automatically.

Re: Return Charge Amount

MammaK — Mon, 04 Nov 2024 18:01:14 GMT

According to the customer service representative I spoke to the answer is no

Refunding a balance on the account

Stas_V — Sat, 30 Nov 2024 00:20:17 GMT

Hi, Everybody!

I'm thinking about upgrading my plan to one with a larger data allotment and found a good deal at another service provider. However, there's still $50 sitting in my account (I don't understand why it's so much).

How can I get these funds returned?

Thank you,

Stas.

Re: Refunding a balance on the account

UnUser — Sat, 30 Nov 2024 01:52:40 GMT

You can't get it back. No refunds. Just stop your automatic top-ups and use it up before you cancel your account. Your $50 could have come from automatic top-ups or perhaps from monthly rewards. Eg. You get $5/mo if you referred someone.

Can I get a refund?

angrywith — Tue, 17 Mar 2026 18:26:53 GMT

I am closing my account. In the last 3 months I was told 3 times that I would get a return my prepaid balance to my credit card. Now that I am trying to finalize this I am told that this not possible. Even though if you go to "Manage Your funds" it mentions getting credit/refunds. What gives? It really feels like your company is trying to scam people into putting in extra funds and not giving refunds. Will never use Lucky again. I will be going to the parent company to complain.

Re: Can I get a refund?

LuckyMobileAntonie — Thu, 19 Mar 2026 17:08:15 GMT

Hey there @angrywith ,

Welcome to the community and thanks for your post.

As detailed in the Terms of Service point 10, 30 and 31 - Funds added to your account are non-refundable.

Let the community know if you have more questions.