topic Re: I wish to downgrade my $25/mo plan to the $15/mo plan during the 10 months I am outside Canada. in Lucky Mobile Community

How long can my phone be suspended before I lose the telephone number?

shh — Tue, 17 Sep 2024 12:14:23 GMT

how long can my phone be suspended before the number is given to someone else?

Re: suspension

LuckyMobilePatricia — Fri, 17 Feb 2023 16:23:21 GMT

Hey @shh. Thanks reaching out to the Community. 🙂

If you do not have enough funds in your account to cover your Total Monthly Charge (Plan + Add-ons) on your Monthly Charge Date, your service will be suspended.

If you fail to make a payment for four consecutive months, your account will be deactivated automatically.

Take care!

- Patricia

what happens if neither top up nor automatic recharge occur?

Happy164 — Thu, 16 Feb 2023 12:46:24 GMT

my phone is on a $15/mo with no automatic recharge.

how long does the account last without any recharges?

What happens if I don't top-up on my renewal day tomorrow but want to top-up on a later date?

George1 — Fri, 18 Aug 2023 13:38:26 GMT

If I don't top-up on my renewal date, will I have to buy a new SIM card when I have the funds?

Re: What happens if I don't top-up on my renewal day tomorrow but want to top-up on a later date?

Lu123 — Fri, 18 Aug 2023 18:34:29 GMT

Allo @George1

According the service agreement sent by email: 4 months.

FAQ Manage Your Balance https://www.luckymobile.ca/support/balance-top-up/manage-balance

Cordially

I wish to downgrade my $25/mo plan to the $15/mo plan during the 10 months I am outside Canada.

NJW — Fri, 27 Oct 2023 16:37:35 GMT

When I log into my account to downgrade my plan from the $25/mo plan to the $15/mo plan during the months I am outside of Canada (which I successfully did last year), the only changes I am being offered to make are upgrades to more expensive plans. However the $15/mo plan still shows up on the general website. I am out of the country and am unable to get in touch via phone as it only wants to call back my Canadian number which has no service where I am. The Live Chat is unavailable. Any suggestions? Or, does anyone know just how long I am able to suspend my account for?

Re: I wish to downgrade my $25/mo plan to the $15/mo plan during the 10 months I am outside Canada.

MK4753 — Sun, 29 Oct 2023 22:20:04 GMT

Hey NJW,

Lucky Mobile recently have updated few things for the $15 plan starting from Oct. 20, 2023.

$15 plan is now available for only new activations, and that means that existing customers can not downgrade to $15 plan. Even if you go to the plans section at the website and scroll down where it displays all the plans, the $15 plan has a note that says, "New Activations only".

You can still switch to $25 plan instead.

Suspended account

Jes3445 — Sun, 19 Nov 2023 13:07:02 GMT

If my account was suspended is there anyway I could get back my old number?

Going out of country - put plan on hold

Chaugh — Sat, 20 Jan 2024 20:26:59 GMT

Hi, I am currently on a prepaid plan and will be out of Canada for about 3 weeks. Is it possible to put the plan on hold and re-activate it when I am back.

ie: my plan renews on the 8th of each month. I am leaving on the 3rd and coming back on the 25th. Can I not pay my plan on renewal, then pay the account on the 25th and move the renew date to the 25th?

thanks in advance!

Inactivate account temporarily

jambo — Sat, 11 Jan 2025 21:54:06 GMT

Is it possible to retain my prepaid account and phone number without topping up? If so, for how long? Thank you.