topic Setting up pre-authorized payments - "An error has occurred. Please verify your entry and try again" in Lucky Mobile Community

Setting up pre-authorized payments - "An error has occurred. Please verify your entry and try again"

MarkEB — Fri, 25 Jul 2025 12:04:17 GMT

I have an automatic payment error message, what do I do?

"An error has occurred. Please verify your entry and try again."
We were unable to process your pre-authorized payments sign-up request, please contact us for assistance.

Re: The payment problem

LuckyMobileKris — Sat, 05 Aug 2023 13:58:45 GMT

Hi there, @MarkEB. Welcome to the Lucky Mobile Community.

For the Community to be better able to assist, could you please provide further info?

How are you trying to pay? Visa Debit, credit card, or with a voucher?
If in the case of a Visa Debit or credit card, have you spoken to your financial institution to make sure they're not blocking payment?
Are you trying in the Lucky Mobile My Account app, or by logging in with a web browser on a home computer?
If on the app, have you made sure your app and phone's OS are up to date?

In the meantime, we'd recommend checking out our Support page on Ways to Top-Up for alternative options.

Looking forward to hearing back from you.

Visa Debit payment method not accepted?

Blas — Thu, 02 May 2024 14:23:40 GMT

According to Lucky Mobile website, the customer can pay their plans with Visa Debit cards. When a costumer tries to pay with a Visa Debit card, it receives a decline stating that Visa Debits are an option ( but it is not possible to pay with it). According to customer service, Visa Debits are discontinued. Therefore we have a problem, Lucky Mobile NEED TO Update your website, policies and APP.