topic Re: Dollarama bonus in Lucky Mobile Community

Dollarama bonus - account was suspended for a few hours after one month - Am I still eligible?

Trevor1 — Mon, 18 Nov 2024 15:22:28 GMT

I have purchased the SIM card from Dollarama and activated the account. My account was suspended for a few hours after one month, I added funds that day to reactivate. I'm waiting for my Dollarama bonus text still almost a month later. Should it take this long?

Re: Dollarama bonus

LuckyMobileKris — Mon, 03 Jul 2023 19:25:51 GMT

Hi there, @Trevor1. Welcome to the Community.

Firstly, have you reviewed the eligibility rules and taken the proper steps to make sure you're included in the promotion? You can check out the details on our website at Lucky Mobile SIM cards at Dollarama, but also to make sure, you must:

Purchase a Lucky Mobile SIM card from Dollarama (SIM cards are non-refundable)
Activate the SIM card
Remain opted in to marketing preferences in order to receive SMS messages from Lucky Mobile
Complete an initial top up for the first month
Top up within 30 days to cover the second month

If your second top up was outside of that first 30 days, you would not be able to receive the gift card.

To take a closer look for you, we'll be reaching out in a private message as well. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Re: Dollarama bonus

HerStory — Mon, 17 Jul 2023 07:15:33 GMT

July 17, 2023 Hello Lucky Mobile I have the same problem, I have activated 3 accounts & have complained by phone, & never got any info on how to claim the $20 Dollarama G.C. This forum is the only place I have ever even seen an answer. Staff appear that they are not properly trained and/or do not care

Re: Dollarama bonus

LuckyMobileAntonie — Wed, 19 Jul 2023 18:41:23 GMT

Hey there @HerStory ,

Welcome to the Community and thanks for your post.

In order to receive the bonus, you have to have met and followed all of the details mentioned above.

If you did, let us know and we will reach out accordingly to verify.

Looking forward to hearing back from you.