topic I moved to Calgary from Ontario in Lucky Mobile Community

Tax Based on Residence or Phone Number

Mitchell — Wed, 11 Jan 2023 17:16:10 GMT

I live in AB which has a GST of 5%, but my automated top ups are charged at 13% HST. I spoke to a (very friendly) chat representative who told me that because my phone number is an Ontario number, it’s charged Ontario tax rates.

I’m not a tax specialist by any means but this doesn’t sound right? In fact my first manual top up was charged 5% tax when I opened the account. Thoughts?

Re: Tax Based on Residence or Phone Number

LuckyMobileAntonie — Fri, 13 Jan 2023 19:20:31 GMT

Hey there @Mitchell,

Welcome to the community and thanks for your post.

In your case, the taxes will depend on the payment method chosen. If you purchase a voucher in a store, then the taxes will refer to the locality where you're physically situated and if you purchase a top-up of any kind online via My Account, it will refer to the taxes associated with your phone numbers area.

Let the Community know if you have more questions.

I moved to Calgary from Ontario

Ngoc — Sat, 14 Jan 2023 14:19:55 GMT

I moved to Calgary, Aberta from Ontario. The tax here is 5% but I paid tax 13% for the my plan. I will live here in the next time, I have bought the house to live in Calgary. I would like to know how to still use old number From Lucky with the new tax in Calgary

Re: Tax Based on Residence or Phone Number

Ngoc — Sat, 14 Jan 2023 14:29:36 GMT

Me too. How to become 5% HST in Calgary. I have moved to Calgary from Toronto