topic Re: Data changes in Lucky Mobile Community

Re: Data changes

Rob705 — Wed, 11 Jan 2023 06:29:47 GMT

I've been a Lucky user, mostly the $40 plan, for nearly 4 years. My account info still shows my total data as being 4.5 + .5 = 5 Gig, yet new plan info online says the $40 plan with automatic payment gives you 7 Gig. Do I have 7 Gig or am I locked in at 5 Gig, my punishment for being a long time, loyal Lucky customer?

Re: Data changes

LuckyMobileAntonie — Fri, 13 Jan 2023 19:18:25 GMT

Hey there @Rob705,

Welcome to the Community and thanks for your post.

Lucky Mobile does not have the ability to make any changes to your plan without your consent. If you notice a new plan that you like better, all you need to do is to log in to My Account and change your rate plan.

Let the Community know if you have more questions.

Re: Data changes

Rob705 — Sat, 14 Jan 2023 06:14:51 GMT

Thanks for getting back to me.. I suppose my issue is that I don't want a Different plan, I was just hoping I'd be entitled to what the same plan offers to new subscribers today. Possibly I could close the account and re-open it and lose any benefits I may have for being a long-time user and then wait for things like auto-payment benefits to kick in again as I found when once I changed to the $50 plan briefly. It's not enough of an issue for me to go through a lot of hassle at this point.