topic Re: Is the "My Account" part of website down for anyone else? in Lucky Mobile Community

Is the "My Account" part of website down for anyone else?

Dream888 — Wed, 17 Nov 2021 06:37:48 GMT

Trying to top-up (one hour "Late") - but it says the My Account feature is experiencing an error. Does anyone else see this right now?

Seems odd that the message would be a "technical error" just because I'm one hour late for the top-up. Have others topped-up online on the day they are due? Maybe I'm not even late, actually.

thanks!

Re: Is the "My Account" part of website down for anyone else?

LuckyMobileAntonie — Mon, 04 Apr 2022 13:47:39 GMT

Hi @Dream888,

Thanks for your post.

This is definitely odd, this could be a simple glitch and a quick fix for many issues would be to clear your cookies and cache and to try again after.

We also have a great support page on our website titled Ways to Top-Up that will help you find other ways to top up if you ever face issues with your online profile.

Check that out and let us know if it helped.

How can i pay my bill if your site is always saying theres a problem with lucky...i keeo trying to n

Tony babulall — Thu, 29 Aug 2024 16:40:21 GMT

How do i pay if your site is always down...i want a free month