topic Re: CREDIT ON MY ACCOUNT in Lucky Mobile Community

CREDIT ON MY ACCOUNT

SAM — Sun, 01 Jan 2023 15:11:10 GMT

I have a credit of 25 on my account. I was going to delete my credit card info for this month so the credit on my account is used to pay my monthly bill. If I do this it says my bonus data will no longer be available. Will it be reinstated after I enter my credit card info back in to pay the next month?

Re: CREDIT ON MY ACCOUNT

LuckyMobileKris — Tue, 03 Jan 2023 13:27:28 GMT

Hi there @SAM.

Welcome to the Community.

Is this bonus data in question a Lucky Rewards bonus, or an Auto Top-up bonus?

If it's the former, it would be dependent on you making regular payments in full. Removing your credit card would not impact it.

If it's the latter, those are specifically dependent on you having pre-authorized payments in place. As such, once that payment method is removed, you would no longer have that auto top-up bonus.

Once you have credit card info entered again, you can change your plan through Lucky Mobile My Account. When you do, you'll be prompted to select a new auto top-up bonus.

automatic top up bonus gone this month

darren — Mon, 17 Apr 2023 16:06:14 GMT

I lost my top up bonus cause I had money in my pre paid acct so I never got my bonus data this month ,THAT ISNT VERY FAIR CAUSE MY ACCT IS STILL PAID EVEN THOUGH MY PRE PAID TOP UP EVERY MONTH IS PAID I WANTED TO USE UP SOME OF MY BALANCE I HAD IN MY ACCT,SO I WOULD NOT HAVE TO GET IT TAKEN OUT OF MY BANK ACCT THIS MONTH ITS STILL PAID BUT I NEVER GOT MY BONUS DATA NOT FAIR IN MY BOOKS.

Re: CREDIT ON MY ACCOUNT

Combike — Fri, 28 Apr 2023 21:23:24 GMT

Rather than waiting until the last month (which may be a long time), consider changing your top-up amount to a bit less than your monthly charges so that your credit amount decreases and you don't lose your top-up bonus. Once the credit is reduced to zero, set your top-up amount to your plan amount, and you're done.