topic Do I need to cancel my automatic top-up if I have changed my provider on my phone number? in Lucky Mobile Community

Do I need to cancel my automatic top-up if I have changed my provider on my phone number?

Myfriend — Fri, 16 Dec 2022 17:58:52 GMT

Do I need to cancel my automatic top-up if I have changed my provider on my phone number?

Re: Do I need to cancel my automatic top-up if I have changed my provider on my phone number?

LuckyMobileKris — Sat, 17 Dec 2022 13:16:37 GMT

Hi there @Myfriend.

Welcome to the Community.

If you've ported out your phone number, then no. If you've gotten a brand new phone number, then yes.

Let us know if you have any further questions.

Re: Do I need to cancel my automatic top-up if I have changed my provider on my phone number?

Sa1 — Mon, 16 Oct 2023 06:55:48 GMT

How do I cancel automatic top up if I got a new number?

Re: Do I need to cancel my automatic top-up if I have changed my provider on my phone number?

LuckyMobileKris — Wed, 18 Oct 2023 12:01:41 GMT

Hi there, @Sa1. Welcome to the Lucky Mobile Community.

You'll need to log into the Lucky Mobile My Account profile linked with your previous number and cancel the auto top-up from the Top Up Options page.

Let us know if you have any further questions.

Re: Do I need to cancel my automatic top-up if I have changed my provider on my phone number?

dbr — Tue, 29 Apr 2025 14:04:43 GMT

This doesn't work. Tried to cancel my auto top up through page provided above, but doesn't allow a cancel auto top-up option, only auto top up monthly and Monthly With Low Balance. Please help.