I lost the internet after changed my data plan

luck1 — Mon, 03 Oct 2022 16:59:54 GMT

Hello,

I changed my plan 2 days ago, and I already charged for that plan. I got a confirmation e-mail as well.

you said "Your monthly charge of $40 was successful. Your next Monthly Charge Date will be Nov 02 2022."

Nov, 2nd? Sorry, I can't understand.

For now, I can't connect to the internet even though I have the left data of 6gb with the last month.

I hope you would help with that.

Re: I lost the internet after changed my data plan

LuckyMobileAntonie — Wed, 05 Oct 2022 19:53:32 GMT

Hey there @luck1,

Welcome to the Community and thanks for your post.

The mention "Your monthly charge of $40 was successful. Your next Monthly Charge Date will be Nov 02 2022." simply means that your accounts anniversary date is the 2nd of the month and that you need to make sure to have enough funds prior that date for the renewal of your plan.

For your other inquiry, you can track your usage via My Account at Check My Usage to see the amount of data you currently have left. If you have data left and still unable to use it, check out I’m having issues with my service (calls, text, data) for troubleshooting tips.

Keep us posted if you have more questions.

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I lost the internet after changed my data plan

Re: I lost the internet after changed my data plan