topic Customer service and top-up issues in Lucky Mobile Community

Credit card not valid

zhxzhx — Wed, 02 Mar 2022 04:50:10 GMT

Why does it keep saying that my credit card is not valid? Everything I've entered is correct. Is Visa Credit card not accepted?

Re: Credit card not valid

LuckyMobileAntonie — Thu, 14 Mar 2024 13:59:27 GMT

Hey there @zhxzhx,

Welcome to the Community and thanks for your post.

Out of curiosity, are the billing information (Home address and name) on the account and credit card account matching?

Lucky Mobile accepts the following cards:

Visa, Visa Debit, MasterCard, American Express (Canadian or U.S.)
International credit cards are accepted for one-time Top-Ups only
MasterCard Debit is not accepted
Interac Debit is not accepted

You can find more about payments and Ways to Top-Up on our website.

As a side note, if you're attempting to input a new credit card on your account, it is important to not use any autofill or transfer from your mobile wallet functions. To ensure the card is registered correctly, manually input all of the required information.

Re: Credit card not valid

zhxzhx — Fri, 04 Mar 2022 22:34:00 GMT

my billing info matches. All good now as TD called me the next day to confirm the transaction...they suspected fraud.

Credit card payment - I have tried for 2 days to top up my account, but it will not go through.

AK — Tue, 29 Mar 2022 18:05:40 GMT

Is anyone else having the same trouble? I have triple checked the info I imputed and it is all correct.

Credit card can’t be processed at this to time activate my phone. Why

Cincal — Thu, 28 Apr 2022 23:39:22 GMT

Why am I getting a message saying my credit card can’t be used for payment at this time. There are funds on the card?

Online credit card payment

maddog73 — Wed, 04 May 2022 19:21:47 GMT

I have tried at least 5 times in the last 24 hours to top up with 2 separate credit cards and the system will not process the payment. What is happening?

I have double and triple checked with my bank. They say they are not flagging or holding the transaction in any way. They can see my attempt to make the purchase, but for some reason you (the service provider) is not continuing with the transaction.

Re: Online credit card payment

LuckyMobilePatricia — Mon, 09 May 2022 19:21:07 GMT

Hey @Cincal & @maddog73. Thanks for reaching out to the Lucky Community 🙂

Have you been able to successfully Top-Up your account?

Keep the Community posted.

- Patricia

Top up with Credit Card not possible because of technical issues

Lena — Mon, 04 Jul 2022 20:39:39 GMT

Hi there,

Has anybody the same problem that the Lucky Mobile App says that the top up with Credit Card is not possible because of Technical difficulties? I try it now since three days but it does not work.

Does anybody has an idea to resolve the problem?

My visa debit card keeps “failing”

Neitomononasimp — Tue, 05 Jul 2022 13:30:32 GMT

Hello, I have been having problems with lucky mobile for about 3-4 months now and I’m honestly thinking of leaving now because I have a PERFECTLY GOOD visa debit card that has enough money for what I’m trying to purchase, but the app/website keeps saying “card is invalid” or “cannot process your card” , I have talked to my bank and they confirmed it was on your side. Please fix this.

Re: Credit card not valid

Neitomononasimp — Tue, 05 Jul 2022 14:37:28 GMT

Update apparently sences it’s a interact debit it won’t work so I guess I’m switching

Re: Top up with Credit Card not possible because of technical issues

LuckyMobileAntonie — Tue, 05 Jul 2022 19:38:04 GMT

Hey there @Lena,

Welcome to the community and thanks for your post.

As per your screenshot, we can see that your phone is in airplane mode and it may be blocking some information to be properly registered.

Try deactivating airplane mode and/or try completing the task within My Account on a desktop/laptop.

Keep us posted on the results.

Re: Top up with Credit Card not possible because of technical issues

Lena — Thu, 07 Jul 2022 03:44:47 GMT

Hi there,

Thank you for your answer. Unfortunately it does not work out of airplane mode neither. And I do not have connection to a desktop/laptop to try another hardware.

My Credit Card is valid. I use it everyday. That cannot be the reason. What can I do to use my phone number again?

Kind regards

Lena

Re: Top up with Credit Card not possible because of technical issues

LuckyMobileAntonie — Thu, 07 Jul 2022 20:14:04 GMT

In the instance that you do not have a desktop/laptop, you can give your regular mobile browser a shot with the following My Accountlink.

Give that a try and let us know the results.☺

Re: Top up with Credit Card not possible because of technical issues

Lena — Thu, 07 Jul 2022 21:11:26 GMT

Thank you, I could top up now. Have a good day.

Customer service and top-up issues

NotHappyAtAll — Sun, 17 Jul 2022 20:54:36 GMT

For two months now I have had issue topping up with my Mastercard in all facets that are options. I have spoke with customer service several times and been disappointed at the incompetence and the lack of regard for customer retention. Am I the only one having this issue?

Can't Submit Credit Or Debit Card Info Online

Lmc — Thu, 25 Aug 2022 23:41:39 GMT

Has anyone reading this ever had this issue? No matter what my wife or I do, neither the Lucky Mobile site or app accepts any of the credit card or debit card information we submit to pay for my plan, and we've tried numerous times. Frustrating. I guess, as inconvenient as it can be for me to go the Eaton Centre here in Toronto, I suppose that possibly the only way to resolve this is to speak with an actual employee at the LM kiosk there.

Re: Can't Submit Credit Or Debit Card Info Online

LuckyMobileAntonie — Mon, 29 Aug 2022 15:29:53 GMT

Hey there @Lmc,

Welcome to the Community.

We wanted to check in to see if you were able to complete your payment?

Keep us posted.

The credit card is not valid every time I try and sign up for auto top up! been maybe a year now?

DickDawson — Wed, 21 Dec 2022 21:32:17 GMT

OK, as I can't get the offer others get with extra data for auto top up for close to a year now, I'm leaving lucky tomorrow. I have tried and tried. Seems Lucky now has 0 support as well so, one last attempt I guess. Has anyone here figured out how to solve this? I am on a windows 10 computer and I'm very tech savvy. My card is for sure good as It's same card I use daily in life. I've had this issue since day one and nobody at Lucky seems to know but maybe trying again in here might get me somewhere.

Any thoughts or fixes, please let me know as it might save me having to go and get another sim.

Re: Can't Submit Credit Or Debit Card Info Online

DickDawson — Fri, 23 Dec 2022 18:41:30 GMT

Been this way for me for over 6 months. Nobody at Lucky cares. I myself am giving this one more shot at getting fixed them moving to a new carrier as I can't get the auto topup bonus.

Re: The credit card is not valid every time I try and sign up for auto top up! been maybe a year now

LuckyMobileAntonie — Fri, 23 Dec 2022 19:38:14 GMT

Hey there @DickDawson,

When attempting to register an automatic top up and receiving the mentioned error "The credit card is not valid every time I try and sign up for auto top up!", it could mean that a block was added to your card or the billing information of your card doesn't match the one that you have on your Lucky Mobile account.

If a block was added by your credit card carrier, you will need to give them a shout to get it lifted.

If your billing info does not match and needs to be updated on your Lucky Mobile account, let us know and we will reach out accordingly to update your information.

Below you will find our accepted credit cards;

Visa, Visa Debit, MasterCard, American Express (Canadian or U.S.)
International credit cards are accepted for one-time Top-Ups only
MasterCard Debit is not accepted
Interac Debit is not accepted

To learn more about payment methods, check out Balance & Top-Up on LuckyMobile.ca.

Keep us posted.